Cons: I had to go inside for the drop off return. I would have preferred curbside service.
Pros: Staff was very informational and helpful.
Awesome experience with Payless. I rented the car for a week.
Pros: I liked the fact that the car rental was easy and affordable.
Cons: I would simply recommend to make all vehicles affordable because some family are naturally big people.
Cons: Had reservation for pickup at 8pm. Got there 10 minutes after 8pm to find out they closed at 8pm.
Poor communication and should not allow for reservation to be scheduled at closing time.
Cons: Scheduled pick up for 8pm. They closed at 8pm and no one was able to assist me with rental. I had to cancel and order another car last minute through a different company. I had to pay more and lost 2 hours of time. Called Bridget Whiteman, the supervisor, and she recommended I wait until the next morning to pick up the car. Very poor service and would not recommend.
Worst value and customer service ever
Cons: After making online reservations and driving across town to pick up the rental car, the rude agent said that I must have a "printed utility bill" as proof of residency. I am 65 years old with a valid drivers license. I provided the license and credit card as I always do and she said she could not rent me the vehicle without the "printed proof of residency". I rent cars almost weekly and will never use Payless again.
Pros: Great customer service
Cons: Car was not clean with sticky residue on buttons and wheel.
Pros: Pick up and drop off were great.
Payless has 1 rental location in Jackson. Take a look at our Payless rental location map to find the best rental cars near you.