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New York hotels near New York Public Library
Search hundreds of travel sites at once for New York Public Library hotels in New York
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Best New York hotels near New York Public Library
"Located in Midtown, this boutique hotel is steps away from Ambassador Theatre, Gershwin Theater and Winter Garden Theatre. Broadway Theatre and Times Square are also within 5 minutes. 49th St. Station and 50 St. Station (Broadway) are within a 5-minute walk. "
Overall 9.1 Excellent
Based on 4,461 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.2
Excellent
9.1
Excellent
9.7
Excellent
9.4
Excellent
9.7
Excellent
9.7
Pros: The rooms are little pods, but really fine for the price. Very clean. They are having issues with the some of the iPads that control room temp, lights, etc, but assured me this was a temporary glitch, as this was a new batch. The lobby is amazing and the location stellar. The staff might be the nicest and friendliest of any hotel I've ever stayed in. Inexpensive and tasty buffet breakfast at communal tables gives you the chance to chat with lovely people from all over the world. Rooftop bar has beautiful views.
Cons: Just the iPad situation, and that was very minor compared to all the positives. The controls were still functional, so no real problem on my end. Just had to frequently reboot.
Excellent
8.8
Excellent
10.0
Excellent
9.4
Good
6.0
Cons: Dirty sheets in the new room. Did not clean our the room the whole day
Excellent
10.0
Pros: Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff
Cons: If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
Excellent
9.4
Pros: Exactly what I needed for a one night business trip. Room is compact, but designed to be so, and spotlessly clean. Has a great location, fast wifi, brilliant communal spaces for getting out the laptop, and it took less than a minute to check in and out.
Excellent
9.4
Pros: definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again.
Cons: since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
Excellent
10.0
Cons: Iron in room. Small gift shop. I was sick and had to walk out in snow to buy medicine.
"Located in Midtown, this spa hotel is steps away from Ambassador Theatre, Times Square and Gershwin Theater. Broadway Theatre and Winter Garden Theatre are also within 5 minutes. 49th St. Station is only a 4-minute walk and 50 St. Station (Broadway) is 6 minutes. "
Overall 9.0 Excellent
Based on 648 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Very positive experience with everything. This will be my first choice in all future NY trips.
Cons: Nothing at all.
Excellent
10.0
Good
7.7
Excellent
8.6
Pros: Great location and one if not the most quiet hotel I've ever stayed at.
Cons: I would not do the recommended transport with a towncar to the airport again. It's cheaper to just cab it.
Excellent
9.7
Excellent
9.7
Excellent
9.6
Pros: The hotel was completely booked, so we got a complimentary suite upgrade! The bathroom was incredible, bigger and more luxurious than mine at home. The beds are extremely comfortable. Location is also fantastic, on the north side of Times Square so well-situated for midtown sightseeing.
Cons: Like many hotels which include a continental breakfast, the dining area can be claustrophobic at busy times. But the food at breakfast was excellent. The nightly wine and cheese reception is from 4 to 5 p.m., which is too short and too early to be beneficial if one is trying to sightsee during the day and go to the theater at night.
Excellent
9.7
Pros: Location
Cons: Beds were not as comfortable as other boutique hotels I've stayed at, but not a deal breaker.
Excellent
10.0
Pros: Great location,close to Times Square,Central Park,Rockefeller centre ,Broadway,5th avenue plus the subway is very close by.staff are very friendly,rooms are very clean and comfortable.i would definitely recommend.breakfast is basic enough,but it's sufficient.the pearl also have a wine and cheese hour free to guests between 4-5pm
Cons: I can't fault this hotel
Excellent
10.0
Pros: Great location! We stayed at The Peal because we visited NYC to see Wicked. The Pearl was perfect because were only two blocks from the Gershwin Theater. Beyond this, lots of food and shopping places are nearby. On one occasion, we ate next door at the E&E Grill - fantastic!
Cons: N/A
"Located in Midtown, this hotel is steps away from Lunt-Fontanne Theatre, Times Square and Ambassador Theatre. Broadway and Winter Garden Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 4 minutes. "
Overall 8.7 Excellent
Based on 515 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.5
Pros: Location is great; right on Time Square A lot of underutilized pitential
Cons: Mattress well worn, common areas very average. No atmosphere
Excellent
8.8
Excellent
9.4
Okay
4.5
Pros: change all room towels to softer ones
Cons: towels checkin-in area limited treatment for marriott platinums
Excellent
10.0
Excellent
10.0
Pros: Wonderful hotel right in the middle of Time Square. R Lounge has a wonderful view of Time Square including the New Year's Ball. My wife and I would highly recommend this hotel.
Excellent
10.0
Pros: For staying in Times Square to see multiple shows, the location is great. I was able to get adjoining rooms for my family. Concierge was very helpful.
Cons: Be aware of the limited hours of dining on site and no Concierge lounge. No big deal really because there are plenty of food choices in the area
"Located in Midtown, this hotel is within a 10-minute walk of Macy's, Times Square and 5th Avenue. Madame Tussauds Wax Museum and Madison Square Garden are also within 10 minutes. 34 St. - Penn Station (Fashion Av.) and Times Sq. - 42 St. Station are within a 5-minute walk. "
Overall 8.4 Excellent
Based on 8,947 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.2
Excellent
9.7
Good
7.7
Excellent
10.0
Pros: Loved the atmosphere and overall environment.
Excellent
10.0
Good
6.2
Pros: Location
Cons: They charge at least 5 USD per package if you get anything delivered. Check-in process is a nightmare. No closet in the rooms. Not good for business trips.
Excellent
10.0
Pros: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!
Cons: Loved everything
Excellent
10.0
Excellent
10.0
Pros: Sheet as comforter. Body wash shampoo pump in shower! Cell phone shelf and outlets to charge underneath on wall by bed
Excellent
8.8
Cons: Noise!
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
9.7
Excellent
8.0
Pros: Location
Cons: Luggage storage
Okay
4.2
Good
6.0
Pros: Rooms were clean, shower was great, restaurant was excellent
Cons: staff didn't want to help with anything, on the 15th floor and could still hear the music from the bar from the 2nd floor at 1am
Excellent
9.7
Pros: Super comfortable beds, great location cool bar and super friendly staff
Cons: I know its NYC but rooms are small
Excellent
10.0
Pros: Very reasonably prices for the time I stayed and extremely cozy! The bar on the 2nd floor is a great place to unwind and the staff was super friendly.
Cons: N/A
Excellent
9.7
Pros: Room was comfortable, very efficient for the space and quiet. NYC can be loud due to traffic and people, but I was not disturbed! They also welcomed me with a personal, hand-written note in the room.
"Located in Midtown, this hotel is steps away from Ambassador Theatre and Times Square. Gershwin Theater and Richard Rodgers Theatre are also within 5 minutes. 49th St. Station is only a 4-minute walk and 50 St. Station (Broadway) is 6 minutes. "
Overall 8.4 Excellent
Based on 1,718 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
8.2
Excellent
10.0
Excellent
8.5
Pros: Helpful staff, great location, good value for money, plenty of restaurants and grocery stores nearby. Bed was comfortable.
Cons: Restaurant/dining room was closed for renovations, should reopen November 2017. Room decor dark and outdated. Tiny bathtub.
Excellent
9.7
Pros: Helpful staff Clean room Great location
Excellent
8.0
Excellent
10.0
Excellent
8.0
Pros: The location.
Cons: We were pleased overall.
Excellent
8.0
Pros: Courteous service, confortable and quiet rooms, great wifi and great location
Cons: Decoration of rooms a bit drab.
Excellent
10.0
Good
7.4
Excellent
8.2
Pros: The location was perfect.
Cons: The pillows were uncomfortable.
Okay
4.5
Pros: I expected more. The carpets looked dirty. The curtains didn't close properly. My bed by no means was a king size. I guess you get what you pay for.
Excellent
9.1
Excellent
10.0
Excellent
9.4
Pros: Location was great! Hotel was clean. Rooms were roomy.
Cons: Beds were very hard. Pillows to soft. Needed 2 to equal 1.
Excellent
9.0
Excellent
9.7
Excellent
9.7
Excellent
9.1
Excellent
10.0
Excellent
8.0
Cons: The garage attached to the building does not hold full size SUV's. You have to park a block away and we found that somewhat inconvenient..otherwise our stay was great!!
Excellent
8.5
Pros: The pillows were wonderful, I am looking to purchase similar ones, I had a better night's sleep on them than I do on my pillows at home.
Cons: I would love to see free coffee in the lobby. There is, of course, a coffee maker in the room but I have read that in most hotels they are not cleaned often and can be very fairly germy. I would have liked to have seen a bit more in the bathroom in they way of toiletries, like a shower cap.
Excellent
10.0
Pros: Friendly staff, super clean! Perfect location for a weekend getaway for my young daughter and I (6 yrs old). Easy access to subway and within walking distance to many "hot spots"! Would stay there again!
Excellent
10.0
Pros: Excellent hotel with outstanding staff and at one of best NYC locations for leisure. Very close to principal Broadway theatres. Lot of good restaurants near by and also very to metro station. It was my second time there and I would definitely back to this hotel.
Excellent
8.8
Pros: Staff was friendly and we were able to get an early check in and luggage storage after we checked out.
Excellent
10.0
Pros: The room was amazing, lots of space and the view was just as amazing. Looking out the window and seeing the city from the 6th floor was definitely worth it.
"Located in Midtown, this luxury hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Radio City Music Hall are also within 5 minutes. 7 Av. Station (E 53rd St.) and 50 St. Station (Broadway) are within a 5-minute walk. "
Overall 8.3 Excellent
Based on 95 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travelers
Okay
4.8
Pros: location
Cons: cleanliness staff value for money
Excellent
8.0
Excellent
10.0
Good
6.0
Pros: The concierge
Cons: The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window
Excellent
9.7
Pros: Location in midtown is excellent
Cons: The restaurant is not special and there is no dedicated lounge area
Excellent
10.0
Good
7.7
Excellent
9.4
Pros: Centrally located cozy
Cons: Hairs in the tub :x
Excellent
9.1
Pros: Upon entering the hotel I marveled at the grand chandelier beaming overhead. I felt like I was entering a royal facility! The reception was pleasant and professional, quick to check me in. After unpacking in my room, I asked for a change of room. Due to the surprise of my room facing a wall of another building, scratches on the furniture, low room temp, dark/ not enough light, and low cell phone signal. I called downstairs, and within 5 minutes I was pleasantly upgraded to a 1 Bedroom Suite. Let me say, the Suite life is for me! Yes! My Suite had parque flooring, marble wall and interior. The separate living room had 12 lush red pillows on 2 black striped sofas, complete w mini bar, separate bathroom and a huge mirrored wall. Exquisite! My bedroom was outstanding! 60 inch flat screen TV, golden gilded glass desk, walk in closet and the bathroom had a bidet. Oh what a wonderful experience!
Cons: I didn't like that Wifi wasn't already included in the room feature; it was an additional charge of $15 p/day! Ridiculous. They have to change that, it's modern to include Wifi in the Hotel room itself.
Excellent
9.4
Excellent
10.0
Excellent
8.8
Pros: My boyfriend & I arrived separately. So I left a note with front desk reception to ask him to meet me for dinner. When he checked in, it was communicated. We originally had a suite next to the elevators on the 7 floor, but the white decor left me feeling too whitewashed. I requested another suite line on the same floor. Within 10 minutes the change was made and our new suite felt warm and cozy! This is my 2nd stay here & we enjoyed our stay. We'll return here for sure.
Cons: I didn't like that Wifi isn't included in our room rate. You have to go to the lobby area in order to get it. Let's face it; that's sucky. It should already be included in your room rate. Also I think the continental breakfast should include more options like eggs, along with the pastries. Maybe even dried salami/ select meats.
Excellent
9.3
Pros: staff generally very friendly, rooms really great...staff actively upgraded us. quiet, peaceful; bathrooms nice, clean, friendly, bellmen great, helpful, went out of their way, would clearly come again and recommend to others.
Cons: waitress at bar a little off putting. had some difficulty storing bags at checkout....seems that some people did not want them.
Excellent
8.5
Pros: Nice size room, very comfortable bed, adequate closet space, fabulous shower, ample comfortable soft towels, jingling chandelier lights in the elevators, breakfast room with coffee & croissants
Cons: Noise neighbors - caused us a loss of a solid night's sleep. Would have preferred a coffee maker in the room.
"Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes. "
Overall 8.1 Excellent
Based on 2,619 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Excellent
10.0
Excellent
10.0
Excellent
8.0
Cons: Can't say anything bad about this booking.
Excellent
8.0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Good
7.1
Pros: for the buffet breakfast they write down 18% tip???
Excellent
8.0
Good
7.4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
Excellent
10.0
Cons: Front desk staffs
Excellent
9.6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Excellent
10.0
Excellent
10.0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
8.8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Okay
4.5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Excellent
10.0
Mediocre
2.8
Excellent
10.0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Pros: It was clean
Cons: Nothing
Excellent
10.0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Excellent
10.0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Okay
5.7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
"Located in Midtown, this luxury hotel is steps away from Ambassador Theatre, Times Square and Gershwin Theater. Broadway Theatre and Winter Garden Theatre are also within 5 minutes. 49th St. Station is only a 4-minute walk and 50 St. Station (Broadway) is 6 minutes. "
Overall 8.1 Excellent
Based on 2,012 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Good
6.0
Pros: Meeter Greeter
Good
6.0
Cons: Very compact room and compact environment
Excellent
8.5
Pros: Great location, friendly staff and comfortable rooms. Choose a street facing room if possible, as some rooms are claustrophobic.
Excellent
8.8
Pros: Rooms are very nice but could use a bit more sound proofing. We could hear the people in the next room. We were in room 717
Excellent
10.0
Pros: Our recent stay at The Time was perfect!
Excellent
10.0
Mediocre
3.4
Pros: Location
Cons: Hotel is small, rooms are small, elevators are small, room is not nice, even though it was remodeled without taste or sense of technology. Skip this hotel stay in the hotel literally in front of this one called "The Pearl Hotel". Trust me, it will not be a disappointment
Excellent
8.5
Pros: This was our third stay at the Time over the last 5 years and we've never been disappointed. Especially for the price! Staff was super friendly; comfy, modern room; great location in the theatre district and time square; room service breakfast (from the Serafina) was excellent
Cons: Only annoyance was that there was a sign at check in offering 20% off breakfast for guests; so we ordered accordingly, only to find out that room service wasn't eligible. If the food wasn't delicious we probably would've made a bigger stink about it
Excellent
8.0
Pros: We liked the simply look of the room and bathroom. Very modern and abstract.
Cons: Our stay was for a short period time so not much to comment on.
Excellent
10.0
Pros: I loved the room it was both clean and very spacious, my wife and I frequently stay in hotels due to both business and leisure and will definetely be returning to the time.
Mediocre
3.3
Cons: The rooms were dingy. The service was awful. We paid over $500 for the room and we didn't get what we paid for - Queen bed. They first tried to put us in a full bed room and then we had to go downstairs and complain. The rooms looked much better on the site than in "really life". The beds were gross with the blue comforter. The only thing that was nice was the tiny bathroom. I wouldn't stay here again.
Excellent
10.0
Pros: The staff at this hotel were all amazing. Each one as helpful and friendly as the next. The hotel has a very nice bar/ restaurant attached. The bed was super comfy, amazing waterfall showers, and great room service menu as well. Super central to everything, shops, food, shows, transit.
Cons: Our AC broke over night, so we woke up to a huge puddle and part of the carpet was soaked from the AC leaking, but we we're checking out that day anyway and it was not anyone's fault.
Excellent
8.0
Pros: The room was comfortable, a good size and very quiet. Ammenities were updated. It should be a beautiful hotel when the project is finished.
Cons: Hotel was under construction which was not noted in the description. The lobby was moved to the second floor (from the first) and lots of workers and equipment were evident. there was a bit of work dust in the 2nd floor lobby.
Good
6.0
Pros: Great location, and wonderful staff
Cons: Overpriced for such small and unclean rooms. Our window was broken and we could hear everything at night, which in Times Square is loud and at times unbearable.
Winner of the International Hotel of the Year 2011 at the European Hospitality Awards, The Sanctuary Hotel is located in the heart of the theater district on 47th between 6th and 7th Avenue. Our discrete luxury lifestyle hotel offers personalized service and stylish accommodations steps away from Times Square. Each of the 111 luxurious rooms is decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Oversized leather headboards compliment the luxurious Frette sheets, duvets and terry, while crystal chandeliers add a touch of glamour. An overall ambiance created that is both inviting and warm - which adds to the sophisticated design of The Sanctuary Hotel accommodations. Standard amenities include complimentary continental breakfast, Wi-Fi and daily gym passes to Equinox gym. The Sanctuary Hotel opened in the fall of 2011 and has since launched two exciting venues. Haven Rooftop features an innovative cocktail menu utilizing fresh juices and garnishes to quench any thirst. Chef Madison Belem has created a French-inspired menu which includes dishes such as Tuna Tower, Nicoise Salad, Crab and Avocado Palette, and his signature Poulet Cajun. Along with stunning city views and lush greenery - complemented by custom-built cedar wood furnishing, Haven Rooftop is an experience to remember. Our newest addition, Tender Restaurant, is an exciting new take on American cuisine, the perfect pairing of mouth-watering steak and exceptional sushi brings a blend of robust flavors to your senses. Hosting a metropolitan crowd, Tender serves artisanal libations and unique-fusion cuisine. Both venues can accommodate large scale events, intimate gatherings, and corporate functions. The Sanctuary Hotel has quickly become one of New York’s most sought after boutique hotel due to its exceptional European-style service, prime city center location, along with sophisticated and stylish accommodations.
Overall 8.1 Excellent
Based on 942 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: The staff at the front desk and the doormen are so helpful!!
Good
6.8
Pros: Great location and very nice staff in all departments.
Cons: The rooms were a bit worn and the separation of the bathroom was only with a curtain.
Excellent
9.1
Pros: fantastic service, great staff, good location
Cons: smallish rooms, lack of closet space
Good
6.2
Pros: Location is amazing. Dinner at Tender restaurant was very good. Staff was helpful and very nice.
Cons: Room was facing street and was very noisy. Pictures of room looked spacious. In reality, room was basically a king sized bed! Bathroom was literally part of the room with no separation. Seemed a high price for a very small room.
Excellent
9.3
Pros: Staff was wonderful, interior was beautiful, rooms where very comfortable, entire experience made for quite a romantic stay.
Cons: Rooftop bar wasn't as great as I'd hoped. The design was trendy, but the clientele was decidedly not. Fortunately, the hotel is in a great area with plenty else to do nearby.
Excellent
8.8
Pros: Great front desk, bellman and concierge staff. Nice breakfast.
Cons: Room wasn't ready per check in time.
Excellent
9.4
Pros: The room was very nice and clean. The location was excellent. The rooftop bar was really cool too. The staff was extremely friendly.
Cons: I guess if I had to complain about anything it would just be the size of the room, it was very small. But I know that it is typical for many NYC hotels.
Excellent
8.5
Pros: Great location, 1/2 block from Times Square TKTS, and walking distance from Grand Central. Classy hotel, lobby and room furnishings, it was great for a long weekend for the two of us.
Cons: After Kayak gave us an opportunity to request a superior view, we got a 9th floor room. In that room space around the bed was small, as was closet space also, and only one chair.
Excellent
10.0
Pros: The location is unbeatable for a trip to see shows on Broadway! You walk out of the door and are in the heart of Times Square. The staff were unbelievably helpful and welcoming. The entire experience was exactly what I wanted when taking my sisters and niece to NYC for the first time.
"This family-friendly New York hotel is located in the entertainment district, steps away from Walter Kerr Theatre, Ambassador Theatre and Circle in the Square Theater. Duffy Square and Palace Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 5 minutes. "
Overall 8.0 Excellent
Based on 5,514 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Okay
4.2
Excellent
9.7
Excellent
9.7
Mediocre
3.4
Pros: The location was good. The people we interacted with were nice.
Cons: While the staff was nice, they didn't do a darn thing. A smile and a kind word does not make a bed. I know this because one day we came back to a room that hadn't been serviced, reasons still unclear. We became quite close to Terrance, the front desk agent at night. Pleasant as can be, but it took 3 calls to get some towels delivered. We asked for tissues, and no joke- were handed a wad of tissues. Guess the boxes are for special people? Shampoo is also held in the vault. The fan in the bathroom didn't work so everything just steamed up. The shower was broken and given it's a wall of glass, it's a serious safety hazard. It also meant the water just poured out of the shower and puddled on the floor. A real problem when you can't get an extra towel. The wallpaper is peeling up and there was mold, likely do to the broken vent. The window in the room was broken. We figured it was safe with our son cause it really wouldn't open, but it also didn't quite close. The black out curtains were the dirtiest thing I've ever seen and had large (obvious) rips in them. Oh, and to top it all off they did maintenance on the plumbing and shut off the hot water. Guess how I found that out? Nope, not through a phone call or a note slipped under the door. But only once I was in the shower and the water just wouldn't get hot. I paid over $300 a night for this. I will literally never return to this location, nor will I stay in another Crown Plaza.
Good
7.7
Good
7.7
Pros: Location it's excellent
Cons: Staff at restaurant was horrible. Un professional rude.
Excellent
9.4
Excellent
10.0
Pros: Service, location, beds, rooms were right size, showers.
Excellent
9.4
Pros: Very expensive
Cons: Water pressure in shower not good.
Excellent
10.0
Excellent
8.0
Excellent
9.4
Excellent
10.0
Excellent
9.1
Excellent
9.1
Excellent
8.2
Good
7.6
Pros: Location was excellent. Room was larger than the average for New York hotel but standard size compared to most locations outside the city. Room had been updated. Beds were comfortable and linens/clean. Had a view of Times Square and the city which was terrific. Rooms were very very quiet save street noise of sirens but it is a major major city so that is certainly to be expected.
Cons: Most everything was fine and complaints minor but they minor things did add up after awhile. First internet is not free and is $9.95 for only 4 hours. For the $$ would expect internet to be included. It is free in some subway stops for Pete's sake. So went with my cell network instead. However I was up above the 30th floor and was down to one bar; cell towers are often angled down. Therefore had to go downstairs for internet. Easy enough but an annoyance after awhile. Also had a couple of items go missing. At first we thought that sine they were in plastic bags on the floor and so the service staff may have assumed they were trash and threw them out. But after we lost two bags of souvenirs we began to suspect something. Unfortunately we did not notice the second bag was gone until we returned home. Again though we are giving the staff the benefit of the doubt that they just assumed the items were trash and threw them out on mistake.
Excellent
9.7
Mediocre
2.5
Pros: Location was good
Cons: They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
Excellent
10.0
Good
7.4
Pros: Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc.
Cons: some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
Okay
4.2
Excellent
9.7
Pros: Large clean rooms.
Good
6.8
Pros: It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby.
Cons: Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Excellent
9.7
Excellent
8.2
Excellent
10.0
Pros: The hotel was very upscale and modern .the staff was also very friendly .nice bar and restaurant inside
Excellent
8.8
Good
7.7
Good
6.0
Excellent
10.0
Excellent
8.6
Cons: Gym
Excellent
10.0
Pros: Staff was friendly, rooms were spacious, hotel is clean and great location
Excellent
9.6
Pros: Great location. The hotel is right on Times Square.
Cons: Everything was right.
Excellent
9.1
Pros: Great location, close to theaters and subway 50th street station was very close.
Cons: For Check out receipt you need to come to front desk and stand in queue. There was a $29 dollar food bill added. I never had any food, the front office person was good enough to remove it. Hadn't I not gone to the front desk, they would have slapped it on my bill. Can't understand how they let these things happen.
Good
7.7
Mediocre
2.0
Excellent
8.5
Good
7.1
Excellent
8.5
Excellent
10.0
Pros: Location, Location, Location!
Okay
5.1
Pros: The most unfriendly staff I have encountered at a hotel
Excellent
8.2
Excellent
10.0
Cons: No breakfast but had a Cafe downstairs we could buy snacks, coffee and dessert. However, it closed early. If it stayed a little later, we would prefer to buy from the Cafe than order room service.
Excellent
10.0
Pros: Service and view
Cons: Price
Good
7.4
Pros: The bed was fairly comfortable
Cons: The hotel could have been updated
Okay
5.1
Pros: The location
Cons: The room was disgusting. There was mold all over the bathroom and what appeared to be blood on the bathroom wall
Excellent
9.4
Pros: Location and comfort
Cons: A tad cleaner
Excellent
9.4
Pros: The beds were super comfortable, the location was very convenient.
Cons: I didn't realize there was a hidden resort fee. It was disappointing to have to pay an extra $40 per night. The temperature in the shower kept fluctuating from super hot to cold. Sometimes it was just a cold shower.
"Located in Midtown, this luxury hotel is steps away from Lunt-Fontanne Theatre, Times Square and Broadway. Richard Rodgers Theatre and Minskoff Theater are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 5 minutes. "
Overall 8.0 Excellent
Based on 1,067 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.0
Excellent
8.2
Mediocre
3.1
Pros: Great Location - Right on Times Square
Cons: Bad rooms, Really bad service.
Excellent
10.0
Excellent
8.0
Good
7.4
Pros: Asked for two days to turn down the heat.. Room temp said 65. Maintenance had it at 82. Slept with the window open. Unbearable for two nights. Finally brought me Fans night 3. For $400 A Night think they could get it fixed.
Excellent
9.3
Pros: everything
Cons: elvator arrangement confusing
Excellent
10.0
Excellent
9.4
Pros: The main entrance was unbelievable with the water on the top and the front desk staff was really friendly
Cons: Ridiculous charge for a bottle of water
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.3
Pros: The entire hotel looks great. The lighting and decor everywhere was amazing. Loved the room. There was a panel to connect external devices via HDMI and various other ports, great for gaming or connecting your own media device. The staff were extremely friendly and professional. The location was also great, right in the center of everything in Times Square. Having a king size bed was great too.
Cons: Parking- They have a 3rd party company that handles their parking for $60 a night, $70 for SUV's. I understand it's the city, but I'm already paying almost $350+ a night, I should have parking. I understand the price of rooms per night is high, especially for this great location, but honestly it's not worth it. I could've gotten a hotel room in another 4+star hotel just a few blocks away for a couple hundred cheaper a night, and it probably would've had bigger rooms. I had a room where a billboard was on the building across from me, the shade's didn't help too much with the amount of light that was coming in.
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
5.4
Excellent
8.8
Good
6.5
Pros: Very close to midtown clients; clean; courteous staff; modern decor
Cons: For $350/night I expected WiFi in my room, not just in the hotel lobby. It's annoying to feel like I'm being nickel-and-dimed on top of that kind of nightly rate.
Good
7.1
Pros: Location and modern design
Cons: Reception girl at check in was the absolute worst I have encountered from anywhere. Rude with a big attitude and for no reason at all. Really made me aggravated but just took it and moved on because I was with my family and little child so did not want to spoil their experience because of this person that was not professional or courteous.
Excellent
8.0
Excellent
10.0
Pros: The location was perfect for what we wanted to do. It was right in the middle of things. The hotel staff was very helpful and very accommodating. They honored all of our requests. This was our second time at this hotel, and we will definitely stay again!
Excellent
9.4
Pros: Sal at the check in desk provided great advice on rooms. Staft at concierge, Jarrod, and at entrance were always warm and accommodating.
Cons: Lady concierge on duty on my last day directed me to a grubby restaurant when there were nicer ones in the same location. She did not pay attention to my specific needs and requests. That was the only disappointment.
With a stay at Hotel Edison, you'll be centrally located in New York, steps from Times Square and within a 5-minute walk of Broadway. Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
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Overall 7.8 Good
Based on 9,833 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Excellent
9.7
Pros: Steps from our show, Springsteen on Broadway. Helpful and friendly staff.
Excellent
10.0
Excellent
10.0
Pros: Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
Mediocre
3.7
Pros: Only location is good
Cons: Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
Excellent
9.7
Good
7.7
Pros: Hotel location is wonderful. Walking distance from so many NYC landmarks.
Excellent
10.0
Okay
5.4
Excellent
10.0
Pros: everything, the history of it, the staff, the decor
Cons: too bad the restaurant closed
Excellent
10.0
Pros: I have stayed at the Edison multiple times. It is very convenient to everything!
Excellent
8.0
Excellent
8.2
Pros: The hotel was clean and had a great location! Staff was polite and helpful.
Cons: Liked it all!
Okay
4.8
Pros: Location
Cons: Radiator pipes baning all night no sleep at all
Excellent
9.1
Excellent
8.2
Excellent
10.0
Okay
4.2
Good
7.1
Pros: Awesome location Beautiful lobby and bar
Cons: Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
Excellent
9.7
Excellent
10.0
Excellent
8.6
Pros: Love the location. Very nice room especially for the location and price.
Cons: Bath could use some updating.
Excellent
8.8
Good
7.1
Good
6.5
Excellent
8.0
Excellent
8.5
Pros: Rooms have been updated and the staff was very friendly. Hotel is well located.
Good
7.7
Pros: The complimentary umbrella for use while staying in the hotel came in very handy! The location is pretty close to a lot of famous landmarks. The onsite restaurant has a great selection and is fairly priced for NYC, I felt.
Cons: They cut my internet connection the morning I was going to check out. So that's 4 hours I was paying for internet that I didn't get. The room felt smaller than the pictures. There's a $21 facilities fee for every day.
Excellent
10.0
Mediocre
2.0
Pros: Windows opened
Cons: Staff unfriendly and more charges at check in no free wifi as advertized and shower literally over toilet next time i go to city i will make sure to stay somewhere else
Excellent
8.5
Pros: Location is awesome Room was beautiful and clean
Cons: No microwave and Fridge Coffee Maker could have been better
Excellent
9.1
Okay
4.8
Excellent
10.0
Pros: We thoroughly enjoyed our stay at the Edison Hotel. The staff was friendly and helpful and we were surprised with a Friday night complimentary wine and music welcome. A great Times Square location with clean, modern rooms!
Good
6.8
Excellent
8.5
Excellent
10.0
Pros: Location. Staff very nice. Room clean. No problem with elevator wait times. Overall very pleased. Fitness room well equipped also.
Cons: Can't think of anything.
Good
7.7
Okay
4.2
Excellent
8.2
Pros: The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness.
Cons: New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
Mediocre
2.0
Excellent
8.5
Excellent
10.0
Okay
4.2
Pros: I liked the location of the hotel. It was situated right in the heart of Times Square and very convenient to access by the MTA.
Cons: I didn't like how I was treated by the staff. I felt that they weren't very accommodating at all even though I explained numerous times that I was traveling with a guest that had a serious medical condition and that we needed to check in early. I called ahead and informed them of our request but the manager that I spoke with was very rude and dismissive. They also put us in a very unsightly room with a broken heater unit that would randomly turn on in the middle of the night. I would definitely not recommend this place to anyone.
Excellent
9.7
Good
6.5
Mediocre
3.4
Pros: Location to time square and grocery store
Cons: Dirty room Old mattress Noisy heating cooling system Broken elevators Zero ammenities in queen room Zero wifi
Okay
5.7
Pros: I thought the hotel had some very positive attributes such as the entertance to the building and the location of the hotel but these positive atrributes were over shadowed by the disappointing service I had encountered here
Cons: I was extremely unsatisfied with the service at the hotel. When I first arrived in my hotel room I found that the bathroom door knob was somewhat broken and the toilet handle was difficult to use making it hard to flush at times. My room was supposed to come with a coffee maker in it and there was not one. I was not upset with that fact but what did upset me was that when I called to have one delivered, I was told that one would be brought up right away. This however was not the case, I called the front desk again about 20 or so minutes later and they apologized and told me one would be sent up. Another 15 minutes went by and I was still kept waiting for the coffee maker. I called the front desk for a third time and they transferred me somewhere in the hotel where I was told that the person that was to bring the coffee went on lunch, considering I called way before noon this was very frustrating. After waiting a whole hour I finally received the coffee machine and to my surprise was just a simple keurig machine that anyone could of brought up to my room. Another issue that I faced here was upon checking out. I had called the front desk an hour and a half before it was time to check out to have them send security to my room because the safe was no longer working and to have them bring my car out of the parking garage, they asked for my ticket number which was to be given to me by the doorman at my arrival, sadly no such ticket was given to me when the doorman took my car.The front desk basically told me there was nothing they could do without the ticket number and sent my call to the doorman for him to assist me. I waited on the line and the phone just continued to ring with no response. I called back to the front desk after a period of time because I was still waiting for security to open the safe and to get the car issue settled and ended up being transferred from person to person and no one was helping me locate my car. It became evident that I would have to go to the front desk to get this handle because nothing was getting handled. At the desk they insisted that I had received a ticket, which was 100 percent false if I had received the ticket I wouldn't have been in the situation I was in. It wasn't until a manager came over and took over and helped my situation by having the doorman go an physically check the lot for my car, and when he returned I was again forced to wait at least another half an hour to get my car which I didn't quite understand why it wasn't taken out of the lot while the doorman was already over there. I really am not one to complain but when I'm paying over 500 dollars to stay at a hotel I'd expect my service to be much better than the way I was treated.
Mediocre
2.8
Pros: Only good thing about this hotel is the location.
Cons: Rooms are dated. AC never worked. Bathrooms are run down. I do not recommend this hotel.
"Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 4 minutes. "
Overall 8.1 Excellent
Based on 3 reviews
All
- All
- Young couples
Excellent
8.0
"Located in Midtown, this hotel is steps away from Lunt-Fontanne Theatre, Times Square and Broadway. Minskoff Theater and Richard Rodgers Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 4 minutes. "
Overall 7.2 Good
Based on 1,870 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
10.0
Pros: The staff was so friendly, they boarded our bags since we got there early. So clean, perfect location
Good
7.1
Pros: Friendly staff.
Cons: The room was so small.
Good
7.1
Pros: a step out of the door and you're in times square. staff was very helpful and friendly. parking was a step away or there's vallet, the pricing wasn't bad for parking either. luggage check in if you arrive before your check in time
Cons: the rooms were very small and not as clean as the pictures, shelf above sink was broke so everything kept falling into the sink, paint was peeling off the walls and the fridge smelled like a spilled beer has been sitting for a month. the elevator was very small and was extremely slow.
Good
6.0
Pros: It’s literally in the heart of Times Square!
Cons: Very slow service is all aspects. Poor room service, the restroom water ran slow! Besides be a very small room, the overall experience was okay. I would not recommend.
Excellent
9.4
Okay
4.8
Good
6.2
Pros: Location
Cons: Bar staff was not prepared
Excellent
8.2
Cons: The elivator is very tight and slow
Okay
5.7
Pros: We loved the location, it is literally two blocks from times square and many broadway shows.
Cons: The room was tiny, like barely could walk around the bed tiny. We also paid alot of money for the room that was that small. We also had a view of a roof with hoses all over the place and in disarray. Also the building next door is undergoing construction which we were never warned of until we got there and I am a light sleeper, I was up until midnight and later with the jackhammer going off. I told the girl that I was a light sleeper at check in and she shrugged saying the room we had was as far away from the noise as possible but we were on the second floor on the same side as the construction. Check out also took forever and we were the only ones in the lobby at 5:45 am.
Good
6.5
Cons: Small rooms, very small and slow elevators. No ice !
Excellent
9.7
Pros: I loved everything
Cons: Some of the pricing
Okay
4.0
Pros: Nothing
Cons: Everything Except location
Excellent
8.6
Pros: The staff was tremendous, very courteous and kind. Our Bellhop was just fantastic.
Cons: A few things to improve upon - 1. we had a very loud room on our floor and called several times to ask that someone go to the room and ask for them to quiet down. The calls within the phone system were not answered. 2. Very dark in our room. We had three bulbs missing, and the lights under the bedside tables dod not work 3. No TV channel guide - TV was snowy for several stations 4. Hot water went out Saturday Night. Had to call twice about it. 5. The tissue holders above the toilets are a nuisance. Leave the tissue box and supply a shelf 6. no robes - 7. Mini bar did not work….
Good
7.0
Pros: Cost
Cons: Bathroom - too small.
Excellent
8.6
Pros: Can't beat the location
Cons: Hall smelled like cheap cleaning products
Okay
4.8
Okay
4.0
Good
6.0
Excellent
8.0
Cons: I booked a room w/ queen bed but didn't get that got full size bed and room was very small
Mediocre
3.1
Pros: Nothing
Cons: they made me a fee of $ 100 and never returned to me my card
Mediocre
3.1
Pros: the gentleman who takes the bags is the only attentive and helpful
Cons: the beds are terrible ... watery and damaged the back, also that in 3 nights never changed linens; On the par of the hotel there is construction and at 7am you can not sleep because the hotel its walls are extremely thin ... EVERYONE HEAR! The lift is only for two people! the employees see you need to occupy the elevator and they never say ok take it ... EVER!
Okay
4.5
Pros: Great location
Cons: Tiny, tiny, tiny box rooms. Hardly enough room to swing an arm, let alone a cat!
Mediocre
2.0
Pros: Nothing.
Cons: There was a night club below us that went on until 5am loudly in the morning. They did comp my night thankfully. Horrible experience.
Good
6.5
Pros: Room was extremely clean and the hotel was in a great location
Cons: Room was very small, upgraded to queen size bed (just took up more space in room) but who spends time in their room in NYC
Excellent
8.2
Pros: The location can't be beat, a half block off Times Square. We were in town for a concert at Madison Square Garden which was an easy walk from the Hotel. The rooms were modern and unique. I could have easily spent twice as much to stay at one of the brand name hotels nearby but I'm so glad I didn't.
Cons: The construction next door created some traffic issues which meant a lot of noise. But we were so exhausted from walking around that we didn't have any trouble falling asleep. The construction itself didn't bother us.
Excellent
8.6
Pros: Location,location we was able to walk to everything we wanted to do. The staff was very nice
Cons: In my son's room the mini bar was broke and no remote for the radio
Good
7.0
Pros: Friendly staff
Cons: Rooms were tiny and the elevators were the slowest I've ever seen. Definitely wasn't the 4 star hotel it claimed to be. But it was a great 3 star option.
"Located in Midtown, this boutique hotel is steps away from Ambassador Theatre, Times Square and Richard Rodgers Theatre. Gershwin Theater and Broadway are also within 5 minutes. 49th St. Station is only a 3-minute walk and 47 - 50 Sts - Rockefeller Center Station is 6 minutes. "
Overall 7.1 Good
Based on 4,897 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Okay
4.0
Pros: Location.
Cons: Small room; Given a twin bed for couple. No room for negotiation.
Excellent
8.0
Excellent
8.0
Okay
5.4
Cons: I had to ask for a rollaway bed 4 times and then I was told they no longer had any so we were out of luck. I then asked for extra pillows and blankets and was told I needed to come down myself to get it. I went downstairs to get it and waited about 15mins for them to bring it to the front and was told if I wanted brought up I needed to request it before 10pm as if it had been my fault I needed the extra blankets
Good
7.7
Cons: Bathroom was too small.
Good
6.0
Pros: Nice hotel room and location.
Cons: Hello, I booked a double room for 2 adults assuming I would have 2 beds. Instead when I checked into the hotel I learned that a double room actually meant just a double bed. The hotel was so overbooked they had to send guests to different hotels and could not provide me with a room with 2 beds. My recommendation is that a description of the rooms is more explicitly described when booking the site. The hotel receptionist offered free drinks and I was provided a 10% discount on the rooms by the 3rd party booking agency. Overall my stay was okay; however, by the third day, the hotel had run out of towels.
Good
7.4
Mediocre
3.4
Pros: Location
Cons: If I had received the rooms I paid for
Okay
5.7
Pros: The location of it is unbeatable
Cons: The cleanliness of it there were hairs in The sink when checking room dust balls etc
Excellent
10.0
Excellent
10.0
Pros: Great location, friendly helpful staff, really cool lobby. Loved the wallpaper.
Cons: Rooms are small but it’s Manhattan so it was expected
Excellent
8.2
Pros: We were a couple with my 86 year old mother. Gorgeous lobby with a place to sit if you need to wait for your room. We liked the premium suite which has one double bed and two bunks. The bunks are separated from the double. The bathroom separates the bedding into two separate rooms, so allowed us privacy. The room was clean and the suites include a small refrigerator, in addition to a coffee maker. We found the room suitable for an excellent stay in the city, allowing mother to go with us to the broadway shows, within walking distance. We got a fantastic deal on the nightly rate. The location can't get any better than this.
Cons: The local Fire Department is right on the same block so you will hear the sound of sirens. Being in the city is going to be noisier. I suppose the large five star chain hotels will insulate their windows more. Bring earplugs if you are affected by noise. Yes, it's an art to keep the floor from getting wet due to the design of the shower. However, we were able to position the shower head to shoot left onto the shower wall which helped a lot. This is a small problem. We found the housekeepers amiable and helpful when approached. Staff were mainly professional --- neither friendly, nor unfriendly. The concierge was more approachable and kind.
Excellent
10.0
Excellent
8.0
Okay
5.1
Cons: Never were told about additional charges. Also very load from near by building
Good
6.5
Pros: Location
Cons: Can't adjust the room temperature. Room was very noisy.
Good
6.0
Cons: Non accommodating staff, crowded rooms and restroom.
Good
6.5
Pros: The location was great.
Cons: The water was brown and not working all day
Excellent
9.4
Pros: The manager helped resolve issues quickly and to our satisfaction.
Cons: The front desk staff were not very helpful or knowledgable of hotel issues. Our shower had no door just a half glass separator which was odd and annoying.
Mediocre
2.2
Pros: There's not much to like here. For business travel it is totally unsuitable.
Cons: Extremely noisy. No amenities at all in the rooms.
Excellent
10.0
Pros: The decor was up to date and the hotel was located right by Times Square.
Cons: The lights buzzed, one of the blinds wouldn’t open all the way, and none of the mirrors were in a good position for you to actually see yourself from a distance.
Excellent
9.7
Pros: Easy walk to Times Square, theaters and great restaurants. Just a bit more to Central Park, MOMA, shopping and more great restaurants. Safe area with lots of people watching. Room small but very efficient, immaculate and quiet. Staff very friendly and attentive. Families, couples and friends all comfortably shared the space. Breakfast the only disappointment. Go to Pigle on the corner. La Masseria across the street produced a memorable Italian meal.
Cons: Breakfasr
Excellent
10.0
Pros: The newly renovated contemporary hotel is exceptionally clean, and comfortable. Our standard room was on the 11th floor and was very quiet with natural window light during daylight hours and blackout shades provided darkness for sleeping. The staff was friendly and very accommodating. The location is great being close to Times Square and Broadway with a bit less activity in the immediate hotel entrance area.
Cons: The bathroom shower has a 1/2 glass enclosure which does not keep the water in the shower area, and the room could used another mirror in the sleeping area.
Excellent
8.0
Pros: It was close to a lot of things to do in Time Square! Easy walking distance to the metro and other sight seeing attractions.
Cons: They didn't change the bed sheet. All they did was keep turning it inside out and the back again. They only service the bathrooms as far as we could tell. They might have changed the bed covers, but couldn't tell on that part. Shower head had a leak and was spraying water in the ceiling as you took a shower and the water didn't drain very good and it would crate a small pool of soap and water at your feet.
Good
6.0
Pros: Location was great. Very close to Times Square and major uptown/downtown subway. No complaints about the staff, check-in process, or reservation.
Cons: Small room and bathroom. Hard to comfortably fit two people, but not impossible. Two of the light fixtures were broken and the shower glass didn't extend Dar enough to prevent the bathroom floor from getting soaked. Zero counter space in the bathroom for personal hygiene products meant I had to place my bathroom kit in the sink. Elevator was agonizingly slow so thankful we stayed on 2nd floor for East stair access.
Good
6.5
Pros: Location
Cons: Air conditioner dont work properly and they told me, open the window for cool air. The TV also have problems
Excellent
8.8
Pros: The hotel is clean and comfortable, pleasant, friendly staff. The location is excellent, across the street from Walter Kerr Theater and a block from Times Square.
Cons: My one and only complaint is the street noise. I was on the 4th floor and it was hard to sleep because of the noise. I would definitely stay at the Gallivant again, but I’d bring my ear plugs
Excellent
8.2
Pros: The Location of the Hotel is perfect. Nice little, clean room.
Cons: The staff was not friendly and the English of one person at the check-in counter was hard to understand.
Okay
4.5
Pros: The bathroom was nice and large, but one sink was broken and shower handle fell off in our hand. Liked the bunk beds.
Cons: The hallway was under construction and looked scary. Our TV and alarm clock didn't work. The fire department downstairs made for a noisy night.
Good
6.0
Pros: Location
Cons: Noise from interior walls. Most of your time spent in a hotel is sleeping. This hotel could go a long way by noise-insulating the interior walls and/or installing soft-close door hinges. If your neighbor opens and closes their hotel room door in the middle of the night, then you will wake up every time.
Excellent
9.7
Pros: Right in the heart of all the sights and sounds of Times Square. Room was small, as you'd expect, but more spacious than others we've stayed in at Times Square. Staff was friendly and accommodating.
Cons: The shower doesn't have a door. I guess that's a modern design, but the floors were soaked every time we showered...really soaked. Not a major issue, but an inconvenience.
Excellent
9.7
Pros: I loved the location of this hotel and it was a really nice place to stay in. I was able to walk to all the tourist attractions and get there from JFK by subway real easily. The rooms were clean and there was even a restaurant/bar right next to the hotel.
Cons: The rooms were a little small but definitely not an issue. Very comfortable for a space in NY. I can't imagine getting a better deal than what we got for location and quality.
"Located in Midtown, this hotel is within a 5-minute walk of Central Park and Columbus Circle. Metropolitan Opera House and Lincoln Center are also within 10 minutes. 59 St. - Columbus Circle Station is only a 5-minute walk and 57 St. - 7 Av Station is 5 minutes. "
Overall 6.8 Good
Based on 8,966 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: They upgraded us to a bigger room.
Cons: Rooms were pretty small.
Good
7.7
Pros: Clean, but very small room! A/C was very uncomfortable.
Excellent
10.0
Excellent
8.5
Excellent
10.0
Pros: Rooms were small but you can see that from the photos online. Two mirrors on decoration make the smallness not suffocating. Very clean and comfortable stay.
Cons: Great.
Mediocre
2.2
Pros: Nice central location
Cons: Tiny rooms. Inconsiderate staff (With the acceptation of the manager) Bed not as advertised. Insect infestation. Poorly maintained facilities.
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.2
Excellent
10.0
Good
7.4
Pros: Atmosphere
Cons: Prices of food
Mediocre
2.0
Good
6.5
Pros: staff attitude
Cons: staff - "see through" of tasks rooms un-maintained
Excellent
10.0
Pros: Not your typical hotel. Different. Cool vibe. Decorated uniquely. In a great location. Staff was very accommodating. Bar was a great spot to hang out with friends. Will look forward to returning when rooftop bar is open.
Cons: Yes ooms are small. Felt like cruise ship size. But they are truly fine. We didn't spend a lot of time in the room. So much to do and see.
Excellent
10.0
Pros: Clean and surprisingly quiet.
Excellent
9.6
Pros: Staff encouraged me to use the sky terrace until room was ready. Great spot for morning coffee. Nice to have as mini fridge in the room, as well as vending machines on each floor.
Cons: TINY room. Hardly space to walk around the bed. TV was awkward to view on the wall next to the bed.
Good
6.0
Pros: Locationr
Cons: Room size and cleanliness
Okay
4.0
Cons: Noise was terrible. Couldn't sleep. Food sucked.
Excellent
10.0
Pros: Beautiful design, amazing common spaces and restaurants / bars; creative decor, accommodating and friendly staff -- great sized rooms - one of my new favorite hotels. Folks - get over the "small room" complaints - this is New York - same is true in Paris, London, etc. You want a big room? Shell out 300+
Excellent
8.0
Pros: Good:Close to subway. Affordable Manhattan hotel.
Cons: Bad: Front desk girls snotty attitude when advised of a problem.
Good
6.0
Pros: I enjoyed the greenery and the eclectic feel of the Hotel. I leaked that it was centrally located and the park was blocks away. Overall it was a good deal for the money and I would stay again but only with adults.
Cons: I wished the room were a bit larger and that there was an outlet by the sink for plugging in the curling iron. Also, it was not the most child friendly place and my room had a window that let a draft in.
Excellent
10.0
Pros: Clean. Location great. User friendly. All that was needed for a great sleepover in the city. Tight small room but organized and well appointed.
Okay
5.7
Pros: Good price, but the room barely larger than the bed! Seriously!
Good
6.5
Pros: The check-in was very fast and we had a helpful manager named Mark.
Cons: There was no true hot water at night or in the morning of our stay.. The water did not reach a hot temperature and this was an integral part of the stay and experience at the hotel. The check out staff was rude when the issue was brought to their attention.
Okay
4.8
Pros: I liked lobby
Cons: My room door was beat up looking. Shower made lots of noise as if something was wrong with the pipe. Just too small and not clean enough
Excellent
8.5
Pros: The location The restaurants/clubs/lounges The decor
Cons: The size of the rooms were very small No real amenities
Excellent
9.6
Pros: Our room was super clean and cozy. All of the staff were super nice and understanding!
Excellent
9.0
Pros: The courtyard and bar area was great
Cons: Rooms are small but doable; to be expected in nyc
Okay
5.0
Pros: The staff at the front desk was very professional and friendly. We were greeted with a smile and were checked in quickly. Upon check-out, we again had a very good experience. My wife and I also ate in the hotel restaurant and the food was delicious.
Cons: The Adonis standing at the front desk (not an employee) flexing his muscles and looking around at everyone merely to see who was checking him out was a solid example of the clientele. The restaurant was filled with yuppies and brosephs, undoubtedly with nicknames like "Smitty", "Ace", and "Hammer", who seemed intent on being as loud and obnoxious as possible. There was an outdoor sitting area that was quieter, though crowded with the exact same guys, just about 15 years older. The room was smaller than a closet. I stretched out on the bed and was able to touch one wall with my hands and the other with my feet (I'm not all that tall, either). The bathroom was not made for actual people, unless normal people prefer to have their knees touch the wall opposite the toilet while... well, you get it. Be prepared, too, for the shower situation. There is a glass wall between the "bedroom" area and the shower. The only privacy is a sheer curtain in the shower, which, for me (since it was just my wife and me) was a pro, not a con, but that's neither here nor there. The only other attribute of note is that both the air conditioner and the seal on the window (10 floors up) had been repaired WITH TAPE! I'm going to stop now because my eyelid is beginning to twitch nervously, as I relive the frustration that came along with staying at this hotel. By now, you can decide whether or not I would recommend it to a friend.
Excellent
8.0
Pros: Trendy
Cons: Small room
Excellent
8.8
Pros: The room was small, but very clean and comfortable. The location was great. The Hudson is near the subway and Central Park. Would stay there again.
Okay
4.0
Pros: The beer hall was great. The food, drink and atmosphere was something we enjoyed
Cons: The room we were given. Upon arriving the gentleman that was checking them in called a manager as the room we book was not available. The staff member was directed to give us a room a grade below what I had purchased. When questioned about it I got a blank stare and was told I had a $15 credit at the hotel bars. Seeing how my wife and I were running late for a event we went to the room. Upon entry to the room we noticed is was small. Not like oh cute small but really...really...really small. The HVAC unit for the room was way to loud and needed maintenance. One positive about the room was the bed. It was very comfortable. When we returned from out evening events we found the lobby to be shaking with club / dance music and drunk 20 somethings taking photos of themselves, yelling on their phones and stumbling around Next time we are in NYC we are not sure we'd stay here again even with the pricing being what it was. The next time around we will opt to pay a premium to stay in a larger room.
Okay
5.3
Pros: Trendy spot in the City. Location Outside bar area Stylish
Cons: The rooms are small, too small even for NYC standards. Mediocre Cleanliness.
Okay
5.1
Pros: Very good location, with many coffee shops and small restaurants nearby. What I would expect from a NYC hotel, of cheaper value.
Cons: The shower is part of your bedroom with a clear wall, giving 0 privacy,to shower or use the restroom. Stayed with my mom and it was quite uncomfortable. The bedding consists of a bottom sheet and a duvet, that does not extend the length of the entire bed, so your shoulders are exposed. The hotel restaurant, we did not visit, had avert very limited menu. When we asked for things for the room to be fixed or changed to the cleaning staff, she responded " I know, talk to management". Also very thin walls, you will hear your neighbors tv, our we're quite so that's not a complaint, just a statement.
Mediocre
2.0
Pros: Common areas on first floor were pretty. Everything else.
Excellent
10.0
Pros: BEAUTIFUL DECOR, COMFORTABLE BEDS, GREAT FOOD,GREAT LOCATION. WITHIN WALKING DISTANCE TO ANYTHING IN THE CITY.
Cons: BATHROOM WAS TINY
Good
7.7
Pros: Beautiful hotel, best bars in town
Cons: Standard was a little bit small but nothing to get upset about. However, the bathroom size was unacceptable! You can't even get ready in it. I probably will not stay in the Hudson again unless I get a larger bathroom. Hopefully the bigger rooms have larger bathrooms.
Excellent
8.2
Pros: I liked the location, the way the hotel looks and the bar area was quite nice.
Cons: My main complaint with the hotel was the size of the room. It was extremely small. I realize this is Manhattan and rooms will be smaller than another city but this room was still shockingly small. It might be manageable if it's one person, but if you're traveling with someone, forget it, room is just too small.
Excellent
8.8
Pros: I liked the commitment to the theme. Everything worked to give the right mood down to the apparel of the staff and the butter knife served with continental breakfast.
Cons: I didn't like weight for the elevator and having to run to catch it before the door closed because the bank of doors is so long. I also did not like hearing the club music from my room at night. I was on the eighth floor and could still hear the base going.
Good
6.3
Pros: location
Cons: front desk was running behind so we had late check in. told they would call my cell and after checking back twice they said they called my cell and got some weird message... Wrong they never called my cell so we did not get checked in until 5:30. I do not take advantage of people and don't expect them to take advantage of me.
Good
7.1
Excellent
10.0
Pros: Being we are in the middle of a pandemic, the staff was still amazing. From check in to check out, they were friendly, accommodating and on top of their game. This alone made the stay a very pleasant stay.
Cons: Unfortunately, the things that could have improved the stay were simply out of the hands of the hotel’s staff. We are in The midst of a global pandemic, and the Hudson staff did a tremendous job making my stay a good experience.
Mediocre
2.8
Cons: The hotel is apparently shutting down. Everything (including even the hotel lobby) was closed. Had to check in via make shift desk in basement/delivery entrance. Looked like it was falling apart. Staff was so minimal the “front desk” was often empty, requiring long wait to get help with anything. However they still had audacity to charge a “resort fee”. I’ve stayed over many times over the years- it’s unrecognizable. Definitely avoid. It will be closed down soon for sure.
Mediocre
3.4
Pros: The rooms are cool and dark and surprisingly quiet if nobody is in the hallway. The staff were doing their best, but dealing with a difficult set up. So on that front, I really want to be as positive as possible. I get this is a really difficult time. There is literally nothing else positive to say about this hotel
Cons: It is the middle of a pandemic, the first room we went into had dirty tissues on the bed and half the pillows missing. They did their best but took half an hour to find an alternative (using the last remaining minutes that anything was open in the area to get dinner). They haven't spent a cent on this hotel in the 11 years since we last stayed there - it was so rundown and awful that with the additional aspects of covid (temperature checks etc..) it was a quite dystopian experience. With holes kicked in the doors and walls, the stench of smoke everywhere, the once famed escalator closed and dusty, entrance through the loading dock, questioning at the security guards office and dark and closed off retail areas Stanely Kubrik couldn't have created a more realistic nightmare. Truly awful and memorable for all the wrong reasons.
Mediocre
2.0
Cons: If I had known the hudson would book that party, i would not have stayed there. I spoke with the staff who said it was a one off event. Can't believe I was not told that music would be blaring into my room until past 1am!!! I will not ever stay there again - cool place, but can't risk nights like this when I am in NYC on business.
Okay
5.4
Pros: Nice outdoor public spaces. Location.
Cons: $20 for a glass of wine. Tiniest room ever. Poor service and remediation of issues. Noisy artic blast air conditioning.
Okay
4.8
Pros: This is the 3rd hotel of the Morgan group that I have visited and unfortunately they tend to repeat the same mistake, or probably is their business model that doesn't jive with me. The lobby and the location were the best part of the hotel. I would also like to mention their staff: warming and friendly.
Cons: The room was ridiculously small, especially the bathroom. Thus, if you are 6 feet tall you won't fit in the toilet. it also looked pretty run-down and not very clean. I had hairs on my pillow and in 2 sheets. The hallways had trays full of used dishes and dirty silverware till late in the evening.So their cleaning stuff is clearly sloppy and not managed at all. On top of that the hotel is pretty noisy due to a club they run downstairs, thus you should bring some earplugs with you if you wanna sleep. Lastly I found a cockroach in their gym (yikes). I wont return there.
Okay
4.5
Pros: central location
Cons: tiny room trash under bed
Excellent
9.1
Pros: Great location.
Cons: Staff not respondent
"Located in Midtown, this hotel is steps away from The Majestic Theater, St. James Theatre and Shubert Theatre. Times Square and Broadway are also within 5 minutes. 49th St. Station is 6 minutes by foot and Times Sq. - 42 St. Station is 7 minutes. "
Overall 6.2 Good
Based on 517 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travelers
Excellent
8.0
Pros: nice lobby
Cons: check-in took WAY too long. wallpaper in room was tacky
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.7
Pros: Location and the food and bar area
Excellent
10.0
Good
6.0
Pros: Concierge- very helpful and friendly
Cons: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Excellent
10.0
Excellent
8.0
Mediocre
3.1
Okay
5.7
Good
6.0
Okay
5.1
Cons: Worst bed I've slept in for a long time. Very uncomfortable.
Excellent
8.2
Pros: We have stayed at this hotel for many years, first as chaperones for a high school choral group that came every year when it was still the Milford Plaza, and now as retired adults who come to visit our son who lives in the city. We love the location, and the recent remodels add a very cool feeling to the hotel. Also, we are usually able to get good prices when we stay here.
Cons: The last few times we have come to the hotel, we have noticed just a couple of comfort issues. This last time, our room was very small. I know all the rooms are smaller, but this one was very tight. Also, we ended up with a double bed! I didn't even know they used those in hotels any more! Another comfort issue (and we have noticed this in the past two visits we have made) is that the roll of toilet paper dispenser is located in such a way that it makes it difficult to sit down on the toilet! It hits you in the side of the leg. Other than those issues, we have always enjoyed our stays.
Okay
4.0
Pros: city kitchen
Cons: tiny room. provide nothing that is needed including gowns, slippers, water.. not like a 4 star hotel.
Good
7.1
Pros: Quick in and out, elevators are fast and usuall no wait time. City view rooms with single queen bed is great. You have good programming package on TV. Internet is very useful since my AT&T mobile hotspot connection was spotty. Needless to say, Timesquare, Subway train station , theaters and plenty of restaurants nearby.
Cons: First stay, I got a double bed , twin size. Hardly any place to turn. The second stay, I got double full bed, quite an upgrade to my previous stay. Third visit, I got a single queen bed with partial city view, which was great. Make sure to ask. Also this is not your typical full service hotel, no fridge, microwave, coffee maker, etc. can't complain, price is hard to bear!
Excellent
8.6
Cons: They had a false alarm around 10pm. The person that spoke only spoke in Portuguese first 2 times. Since it was a possible fire it was very confusing and we were on the 24th Foor ! Luckily we were next to a Germqn couple that understood a little Portuguese and it seems the instructions were wait for more instructions. The 3rd time he spoke Portuguese and then finally English ! If that had been fire it would have been very serious ! Didn't sleep well that last night but otherwise it was a nice stay.
Good
6.0
Pros: Location of hotel. The hotel's food court
Cons: Resort fee (whatever that was) was too high. Room tv with HBO did not work
Excellent
10.0
Pros: The atmosphere is create and good vibes all around. I love the style of Decor
Excellent
8.5
Mediocre
2.0
Mediocre
2.0
Excellent
10.0
Mediocre
3.1
Excellent
10.0
Pros: The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much..
Cons: Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
Excellent
8.0
Pros: The rooms are comfortable, clean and nice looking. The hotel staff are friendly (and there seemed to be a lot of them). I was there for business and the location was right, but for tourists this is a good spot right in mid-town.
Cons: There is a trend in NYC hotels: take an older apartment building, add blue lights and video monitors showing abstract images, along with bottom-lit check-in desks and then paint the rooms an aggressive color (dark grey is good) along with huge blow up prints of images of New York. Underneath the paint and lights is an old hotel or apartment building. That's Row, with a bar and loud music in the lobby, and the ability to mark up the room price. (See positive too...because at the end of the day its a comfortable place beneath the veneer)
Okay
4.2
Pros: Elevators are fast, location is good.
Cons: Bed was an uncomfortable double. Room has no cups or water - have to go to front desk for paper cup to take to room. Room was unbearably hot - had to open window and construction noise keeps you up all night.
Excellent
8.6
Cons: The staff were extremely unhelpful and unknowledgable about the facilities parking procedures. Due to miscommunication with several staff members (and kayak.com) we were unsatisfied with the entire parking experience as well as the lack of information regarding the price of parking before I made my reservation
Good
6.0
Pros: The staff was nice, the location is great, and the price is pretty good. The bed was soft, the room was quiet and dark. The lobby is pretty fancy.
Cons: My room was small and pretty crumby. The whole place feels like a big cheap hotel that Ikea puked on. It is updated with modern fancy(but cheap) decor and fixtures. If you're not trying to impress anyone and want a decent place in the theater district, I would recommend this one.
Excellent
10.0
Okay
5.4
Excellent
8.0
Good
6.8
Pros: The hotel was cool, nicely decorated, and the maid service was excellent.
Cons: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.
Excellent
8.5
Okay
5.4
Pros: I don't like it
Cons: Cause the room was dirty
Good
7.7
Pros: The Location thats about it For Manhattan the price was not bad
Cons: Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
Excellent
8.8
Pros: -Staff was very helpful -Location was tremendous, 1 block from Times Square -Excellent elevators. Customized for each individual. Enter your room # and it tells you which elevator to use. Time in elevators or waiting for elevators reduced dramatically.
Cons: -rooms a bit small -bathroom very tight
Excellent
10.0
Okay
5.4
Okay
4.8
Pros: location
Cons: cable down grade sucks
Good
7.1
Pros: The Express checkout is convenient. For the price, it was a decent stay somewhere mid-town in a pinch.
Cons: The towels and sheets didn't smell very good. The bathtub wasn't the cleanest either.
Okay
5.0
Cons: The service - was redirected a million times to try and make a phone call. Hung up a bunch of times and no one seemed to want to help.
Okay
5.1
Pros: Location and hip spot
Cons: The room was horrible and so loud. You can hear the elevators all day and night.
Good
6.2
Pros: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.
Cons: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.
Excellent
9.7
Pros: Friendly, helpful staff, clean room, wonderful Theater location
Excellent
8.5
Pros: The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.
Cons: They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.
Excellent
10.0
Excellent
9.1
Pros: This gem of a hotel is reasonably priced and is in a fantastic location. I have been singing their praises ever since returning home from my trip.
Excellent
8.0
Pros: Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights.
Cons: Music in elevators very loud.
"Located in Midtown, this hotel is within a 10-minute walk of Madison Square Garden, Macy's and Empire State Building. Times Square and Broadway are also within 15 minutes. 34 St. - Penn Station (Fashion Av.) is only a 2-minute walk and 28 St. Station (7th Av.) is 4 minutes. "
Overall 5.8 Okay
Based on 29,796 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
3.7
Okay
4.8
Okay
5.4
Mediocre
3.4
Cons: The room was not good, There were holes on the wall (damage), paint cracking on walls, damaged doors, poorly finished bathtub floor, poorly finished carpet on floor with gaps, old-dirty looking paint on walls and poorly finished bed platform.
Mediocre
2.0
Pros: location
Cons: this was the worst room I have ever stayed in during my life. Please refer to NYC health department and have them check the conditions of room#1512. the carpet was wet, room smelled like sewer, filthy. OMG-the bath room. I was really surprised that NYC is allowing these rooms to be rented. in addition, they did not have three beds in the room and end up bringing a cot and that took them 3 hours and more than 5 phone calls and 3 visits to the front desk. we considered moving out the minute we entered the room
Excellent
8.0
Mediocre
3.7
Excellent
8.0
Pros: Location
Cons: Smell sooo bad from toilet . It wasn't fixed well on the floor .
Excellent
8.2
Okay
5.7
Pros: The location is amazing! If you plan on only sleeping, ONLY sleeping then this is perfect.
Cons: Outdated Grungy Smelly Dirty
Okay
5.1
Cons: The staff was extremely rude and not helpful. During checkin I initially tried to use theit kiosk because the line was extremely long but it wouldn't dispense the keys. I ended up having to wait on the line for 30 minutes. When it's finally my turn I'm told that there is a resort fee. Now I was never told this whole booking. According to the site I used everything was paid for. I've actually stayed here before and used the same company and never paid a resort fee. I try to explain this to the woman but she refuses to listen. Next it was time to swipe the card for incidentals but she claimed my card was declining. Apparently they need $100 deposit for incidentals. Again up until this point none of this was explained. When I begin to protest that the kiosk actually accepted my card but failed to dispense the cards iIwas told rather rudely that it probably did that because my card wasn't working. She then asked if i had another card or asked if I could call my bank. I told her I did not and I really didn't have a spare $100. She then tells me everyone needs to have money for incidentals without it she couldn't check me in and i would her to cancel. At this point i become upset. Why should i have to cancel a reservation that I already paid for because of this. The agency I booked with doesnt allow refunds the day of. I ended up having to speak too a manager to explain the situation. She proceeds to take over while the first person is protesting that I have no money. She then tells me to swipe my card. She ends up charging me the resort fee and allowing the reservation to go through. The same resort fee I never should have had to pay but I let it be because I figured paying an extra $20 is better than loosing the entire reservation. Finally the next morning when its time to check out there is another long line with only 2 people available. As far as I conn see they are doing checkins. I noticed there is achecking. Checkout box but wasn't sure if it was ok to put the keys on there and if I needed to fill out the little envelope the keys where in first. I walk up to where one of the people at the front desk is to ask but she has another guest so I wait patiently. There was also another person waiting there who needed to check out. Once she's done she begins to yell at us that this is not a line we need to make the line. I began to explain that I want trying to skip anyone but I had a question and I wasnt sure I needed you be in the line. She again started yelling that I needed to get on line and if we needed to checkout we could leave it in the box. I tell her that's all I wss trying to ask her in the first place and just walked away. Honestly if it wasn't simply for the location I would never stay here again. Their staff is rude, in need of training and very unprofessional. This isn't even my first incident with them. The last time I stayed there I spent over an hour on line trying to checkin only to be given the keys to someone else room
Okay
4.0
Mediocre
3.1
Okay
4.5
Mediocre
2.0
Pros: The doors locked
Cons: Took over an hour to check in, and out?!?!? The rooms were gross.
Okay
4.0
Okay
4.8
Okay
4.2
Mediocre
2.5
Cons: This place is a zoo. The people working here were unpleasant. The lobby was stuffed full of people all the time. They charge $5 to keep your bags if you get there before 3 or to hold them until you leave. (Note - the guy working in the bag room was actually very nice, unlike everyone else who seemed terribly bothered by things like checking us in). The tub in our room was peeling so badly it looked like a crime scene. The bed was like a board. The 2 pillows on the bed were the thinnest pillows I've ever seen. The lobby was nice (except the 100 people who seemed to be perpetually camped out in it), but the rooms haven't been updated since 1911. God forbid you need to call the desk for something. There are many lovely boutique hotels and options nearby. Stay away from this one.
Okay
5.7
Pros: Location
Cons: Needs more renovations and cleaning
Okay
4.5
Pros: Got full refund
Cons: Never checked in. Line for the front desk was literally 3-4 hours long.
Mediocre
2.0
Pros: Nothing.
Cons: I have traveled all over the world, stayed in dozens and dozens of hotels and, there is no doubt, this one was the worst. This place does not even deserve one star. This is a tourist trap. Its predatory, it's low quality, the service is terrible, and they hit you with a ton of hidden fees and costs. I, like many of you, have seen this place pop up time and time again - it is often listed as one of the cheapest options in NYC. However, to be clear, there is a 40$ "facility fee" racked on to whatever number you are seeing; as well as, at the time of this review, a few hundred dollar "security deposit" that is taken from your bank account without your knowledge, and only returned once you have checked out. The experience began with my girlfriend and I waiting almost 2 - yes, really, 2 - hours to check in. The line was like waiting for a rollercoaster. I've never seen anything like it. While droves of people waiting to check in, two people worked behind a desk suited for up to ten employees. Not only were they understaffed but, for whatever reason, it took the staff members about 10+ minutes to check each party in. I could not believe my eyes. It was then that I was informed that I would be charged some ridiculous hidden fee, as well as have hundreds of dollars involuntarily taken out of my bank account - something I might need whilst on vacation - without my consent, money that has still not been returned to me. Now, the facility was built in 1909, I believe, and it must have all the original carpets and elevators. The rooms were tiny and cramped. It was 80 degrees on the day we stayed and the hotel informed me that they do not turn on the A/C until May , per the "city" - even though I stayed at a different place the prior evening with a fully functional A/C. When we finally checked out, THEY CHARGED US TO CHECK OUR BAGS. Again, I've stayed in hotels all over the world, this has never happened before! Oh, and they also have Fox News playing in every elevator and television - as if the experience could not be worse! I would not recommend this piece of garbage to my worst enemies. This place is a predatory tourist trap. AVOID AT ALL COSTS!!!
Okay
4.0
Pros: The humbling kindness of overworked, understaffed folks behind the desk who had to deal with countless angry customers who were unhappy with the extreme wait time in line or had come down to complain about the condition of their room.
Cons: 70 minute wait in line to check in, did not arrive to room until 1:00am after a very long day of travel. Room smelled moldy and musty, air quality was a major concern and window could not be opened. Aesthetics looked run down and degraded in a way that regardless of how well it may have been cleaned it looked dirty and questionable. Upon checkout the next morning, after only having spent 5.5 hours sleeping in the hotel the front desk tried to charge us an additional $34 "facilities" fee that had not been mentioned anywhere to the best of our recollection. We pushed back and said that we had not had time to use any "facilities" because of the extremely long wait in line the night before and the person at the front desk kindly dropped it.
Good
7.1
Okay
4.0
Good
7.7
Mediocre
3.4
Okay
4.5
Good
6.0
Mediocre
2.0
Mediocre
2.0
Mediocre
3.4
Mediocre
2.8
Excellent
8.0
Pros: Location.
Cons: charged an additional $22 at checkin, after paying balance online.
Good
6.2
Excellent
8.0
Okay
4.0
Okay
4.5
Excellent
8.0
Pros: Location to Penn Station and Msg couldn't be beat
Cons: Little noisy. Not there fault.
Okay
4.0
Mediocre
2.0
Good
7.7
Mediocre
3.4
Pros: This hotel banks on its location adjacent to Penn Station. That is the only positive and has allowed them to avoid improving.
Cons: The facilities are atrocious: dirty rooms, bedbugs, outdated fixtures, uninvested staff, and hidden fees.
Mediocre
2.0
Pros: Absolutely nothing.
Cons: It was, by far, the worst hotel I've ever stayed in. Rooms are from the 80's. Dirty and smell like cigarettes. Staff is unfriendly unwilling to answer the most simple of questions. The valet service is a joke. It took us 1.5 hours to get our vehicle back when we checked out.
Okay
4.0
Pros: The only good thing about this hotel is its location
Okay
5.7
Okay
4.8
Mediocre
2.8
Pros: Location
Cons: Bad hotel
Excellent
10.0
Mediocre
2.5
"Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 3 minutes. "
Overall 4.9 Okay
Based on 400 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travelers
Excellent
10.0
Pros: Location & service.
Good
6.5
Cons: Hallways were old and carpets needed to be replaced.
Excellent
8.0
Excellent
10.0
Pros: Great Location and wonderful people made this place worth being in NYC!!!
Cons: Nothing...
Good
7.7
Excellent
8.0
Good
7.7
Okay
5.6
Pros: Location
Cons: 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Excellent
8.3
Excellent
10.0
Pros: Perfect location. Great value for money.
Good
6.0
Excellent
8.0
Cons: Noise from nearby club was very present in the room every night until 2AM
Excellent
10.0
Excellent
8.0
Pros: Location
Cons: Room facility
Mediocre
2.8
Pros: Location is the only good thing about this hotel
Cons: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
Good
6.8
Pros: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.
Cons: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.
Good
6.2
Excellent
8.6
Pros: Liked that the hotel was close to everything especially "Times Square". Staff was very helpful and friendly.
Cons: Not all the elevators were working so the wait for the elevators was long. Work was being done in the elevator area so the tool noise was very loud.
Okay
5.6
Pros: The staff was great. Friendly, helpful, professional. All you could ask for.
Cons: The rooms were old and outdated. Dust was caked on the vents, and there was no air conditioning so the rooms got very warm even on cold winter nights. Also pretty noisy with thin walls.
Good
6.5
Pros: Location
Cons: Too noisy
Excellent
9.7
Pros: Place, location, access, and security
Good
6.2
Pros: Location
Cons: Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Excellent
9.1
Pros: Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Excellent
8.2
Okay
5.7
Excellent
10.0
Good
6.3
Pros: Location
Cons: Hotel was run down. Staff was not helpful.
Good
6.6
Pros: Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee.
Cons: Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Mediocre
3.3
Pros: The location
Cons: This hotel is very dirty and very dated. Mold is in the shower and tub surround. Carpet and walls are filthy. Check bed for bed bugs but didn't find any - THANK GOODNESS. The windows haven't been cleaned in years!!!!!!! Takes forever to get an elevator to the Lobby and you will stop on every floor with people piling on the elevator because they are sick of waiting for one! It took us 26 minutes to get down to the lobby one eveving. Oscar Jacques and Allison are very nice but other than that it's disgusting. It has no place to get food after breakfast. No room service. Vending machines are sold out and gives you back change for your dollars but only takes dollars the change slots are glued shut so you can't get anything!!! It was the ABSOLUTE WORST!!!!!!!!! Electrical outlets do not work along with some of the lights!!!!
Excellent
8.3
Pros: Staff was very friendly and accommodating
Cons: fixtures and equipment were out of date or needed repair
Excellent
10.0
Pros: Staff upgraded my room to time square view. Extended our check out time. Just pure awesome. This hotel is so beautiful inside & out.
Cons: NOTHING AT ALL.
Good
6.0
Okay
4.8
Pros: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Cons: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
Good
6.2
Pros: Location- that’s it.
Cons: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
Okay
5.4
Excellent
10.0
Okay
5.7
Cons: Fixer upper.
Good
6.0
Pros: Location
Cons: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
Good
6.0
Pros: Most staff was nice. Excellent location. Walking distance to Times Square, subway, theaters Hell's Kitchen, 5th ave shopping and many more. Elevators wasn't an issue for us. We asked about a refrigerator and they sent us one to the the room free of charge.
Cons: Definitely needs updating specially their bathroom and noisy doors. Wish it was cleaner. The housekeeping people really needs to be trained to be quiet and not to shout across the hallway and slam doors in the morning. They also forget to refill lotion/coffee. Sink and bathtub was clogging water always.
Mediocre
3.4
Pros: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Cons: Not worth the false marketing.
Good
7.1
Pros: The room was clean and the beds were comfortable. The location was excellent for our needs.
Cons: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Excellent
9.1
Pros: Super friendly helpful outgoing staff
Cons: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Okay
4.2
Pros: Rooms in terrible shape
Cons: The bathrooms were old and dingy
Excellent
8.5
Pros: Location was fantastic, we were able to walk to Colbert, Beetlejuice, Times Square, Rockefeller Plaza, and close to several train lines to get us to our other attractions.
Cons: Would have been nice to have a fridge in the room
Excellent
8.0
Pros: Location and friendliness of staff were great, room was clean.
Cons: The hotel is older so it could use a little TLC to be expected.
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