"I did have a good with Hertz at the Mesa airport."(in 725 reviews)
Cons
"Horrible logistics and "(in 690 reviews)
"They had no s for me."(in 5756 reviews)
"Will Kayak or Hertz again."(in 511 reviews)
Overall Rating5.5 FairBased on 74 reviews
Cleanliness
6.1
Comfort
6.0
Overall
5.5
Pick-up/Drop-off
5.7
Value for money
5.7
Recent reviews
Traveler rating
14
6
0
1
2
0
29
Find reviews that mention:
2.0
Never again will I go with Hertz. I called at 11am, to make sure the car would be ready. No answer, I call Scottsdale, they said they will be ready but ton car has been dropped off yet. I call at 113”. No answer. I get to Scottsdale location. No car. It’s now Noon, the rental place is closed. No one is answering, Scottsdale airport starts calling around, no managers will answer. I call customer service. They start YELLING at me!! I was reassured by phone the Friday before my trip and the Saturday before I picked up my car it would be ready no problem. They told me because I wasn’t flying in to the airport on a personal liner, I wouldn’t be able to have a car. I told them it was ridiculous, it shouldn’t matter if I was flying in or driving up, I made these arrangements and spoke with someone who verified it wouldn’t matter and that a car would be there. I ended up calling 6x to customer service as the first 4 hung up on me and one lady told me I’d have to start calling around to other Herrz locations to see if any of them would be willing to help me and accommodate my rental. I called Mesa, Phoenix, Tempe, Glendale and Gilbert. NO ONE PICKED UP THE PHONE. I finally called customer service back and told them cancel everything and that I didn’t want to be charged for canceling as this was not my fault. She told me “I’m sorry to hear that. But it looks like your reservation was lost and they forgot your car. You’ve been cancelled, bye now” and ended the call. I was so upset I was shaking and crying. Unbelievable, never ever again.Reviewed Jan 22 2025
review from
2.0
Ended up leaving because Hertz employee said they didn’t currently have any cars and were waiting for returns. Also continuously told customers “there’s only 2 of us working”. So no vehicles and lack of employees to handle the business…. Not a great look. Walked to Enterprise down the road and was put in a vehicle within 30 minutes without reservation.Reviewed Nov 19 2024
review from
10.0
Very fast P/U and drop-off was a breeze with using key drop box!Reviewed Nov 11 2024
review from
2.0
They did not have a car for me when I arrived and had to come back for one later. Then I was given an electric car that wouldn’t charge. When I tried calling, the phone was never answered no matter how many times I called. I ended up having to miss work to return the rental early and go with another company for car. Would never rent from them again.Reviewed Oct 29 2024
review from
8.0
Fast check-in & convenient drop-off. Car - Mitsubishi Mirage - had terrible front-end wobble at 70-75 mph and pulled to left at elevated speeds.Reviewed Jul 2 2024
review from
6.0
Return at airport super easy. Pickup frustrating as they did not have a car. I returned 2 hours later and got a car but not my preference.Reviewed Apr 24 2024
review from
10.0
Great experienceReviewed Mar 25 2024
review from
2.0
No SUV available as reserved on arrival except the one with a HUGE crack in the windshield. No apology, no alternative offered and when we requested another car we were told it was for Uber drivers not customers. Finally was given a LOWER tier vehicle and told it would actually cost MORE. So the branch manager "reduced" it down to the higher tier rate that I had agreed to for the SUV. AGain no apologies or explanation except that it was a busy time, regardless of your reseveration. The office is literally dirty, there is no lighted signs at night and the parking lot is dark and sketchy, next door to a strip club. Would NEVER use this place again.Reviewed Mar 12 2024
review from
4.0
Wanted to make a change on the rental. Went to the location and they said we had to call the customer help line as they could not make the change. Called the customer help line and they said we had to go to the location as they could not make the change. We have up at that point.Reviewed Jan 4 2024
review from
2.0
Typical Hertz service, it's always lacking in comparison to the competition. Even with your eyes closed you can tell your're at Hertz in about 30 seconds. I reserved for five days and was on the weekly (five day) rate. Their hours would have required me to leave the car in the lot overnight on my return - obviously at my liability - not something I was willing to do. So I said I'd go with a four day rate and bring it back a day early. The guy at the counter couldn't make it work and told me I'd have to pay more for a four day rental than the five day rental 'since it was on a weekly rate to start with'. Ok, so I'm on a weekly rate, I get that, and was only renting it five days. Fine, I'll just keep it the full week and bring it back then. He wanted to charge me more to do that. So I couldn't shorten my rental because I was 'on the weekly rate' and I couldn't keep if the full week but was on the weekly rate. You have a flaw . I cancelled my reservation , went 300 yards down the road to the competition and got a car for the days I needed it at the same rate Hertz's system was charging me for the week . Why would a customer that experienced that ever go back to Hertz?Reviewed Oct 9 2023
review from
10.0
Even though there was only one person working at the time, he was really quick/efficient and very courteous! When he went outside with the customer before me he made sure to tell me he would be with me very shortly, and he was. The whole process of getting the car was smooth and way easier than I thought it would be (I had never rented a car before)! It was an all-around great experience!Reviewed Oct 23 2022
review from
5.9
Pick up was Great, Hertz closed at 530pm and return time was at 8pm after hours the next day. At checkin Hertz Rep said “No problem for after hours return if closed. Just lock the car and return keys In drop box”. I return car the next at 7pm before my 8pm return time and drop keys in rental box. I few hrs later I receive an alert from my CC advising me of a Fraudulent $100 charge made by Hertz rent-a-car that was just attempted on my card. Thankfully My Bank declined the charge. Be careful who you rent from.Reviewed Jun 24 2021
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