"Friendly , and easy pickup and returns."(in 2332 reviews)
Cons
"Was told to empty."(in 6133 reviews)
"Worst of my life."(in 678 reviews)
" was due maintenance and not the type of vehicle ordered."(in 5756 reviews)
Overall Rating5.8 FairBased on 101 reviews
Cleanliness
6.3
Comfort
6.4
Overall
5.7
Pick-up/Drop-off
5.9
Value for money
6.0
Recent reviews
Traveler rating
18
5
1
2
2
0
40
Find reviews that mention:
2.0
Honestly the car itself was okay. It was decent on gas which I appreciate. Unfortunately the actual car pick-up at the airport was terrible. When I got to the counter after a long wait on line, I was told I would need to bring the car back early because the drop off location was not open on Sundays. I only reserved the car for appr 48 hours. After I told the representative I couldn't do that, I had to get out of line, call the Hertz 1-800 number and speak to someone about my situation. Russell, the representative, couldn't change my rental without charging me three times what I had already paid. I was not going to do that. I booked the car thinking I would have it for the entire time I rented it for. He then told me to take the car and call to change the drop off location. This took over 30 minutes on the phone! Finally I went back to the counter and was given the car after getting a refund of my original payment and was charged $25 more. The entire process was unnecessary, ridiculous, and cost me time with my family in NC. I will never rent from Hertz and possibly Kayak again. If you're going to rent someone a car make sure the locations are open for pick up and delivery!!!!Reviewed Oct 21 2024
review from
2.0
worst experience of my life. After traveling all day we arrived to a 2 hr wait to pick up car. Droo off was very efficientReviewed Aug 18 2024
review from
2.0
Terrible experience. If you don’t have any vehicles available it should say that on the website. My family and I were stranded with no vehicle and too big to Uber.Reviewed Aug 4 2024
review from
2.0
Wasn’t able to cancel. Kayak sucksReviewed Jun 10 2024
review from
2.0
I was able to reserve a car on Kayak but when I went to Hertz desk, I was told they did not have any available vehicles. It was a bit frustrating.Reviewed May 7 2024
review from
4.0
The car was at another site from the airport. I paid $15.00 for a cab to get to the Hertz site. I was informed to return the car on Sunday morning to the same location. In order to cancel my reservation a return trip to the airport would be needed. I had several meetings to attend that day. October 23, 2022, Sunday morning the plane departure at 6:44 am. I contacted via phone Hertz and was informed it was a prepaid account, I made an attempt to get a cab at the airport at 4:00 am, and no cabs available. I returned the car at the airport with Hertz. It was very frustrating, and uneasiness. How can I return a car at another site with no cab available, and the possibility of no one to pick me up, and to return to the airport. It would have been better for me to return the car to the airport. Eventually, I returned the rental to the airport due to no transportation to the airport at 4:00 am.Reviewed Oct 24 2022
review from
4.0
Car wasn't clean. Had leftover food and trash in it.Reviewed Dec 18 2021
review from
2.0
Hertz had left for the day when I went to pick my rental I had to go with another rental companyReviewed Nov 15 2021
review from
2.0
I picked up the vehicle and was less than 2 miles from the location I picked it up at when a large roach crawled out of somewhere in the driver's side door and across the arm rest, scared me and shocked me! Also the windows had not been cleaned and were very hazy which isn't safe when driving. We also found a dread lock on the floor board in the back seat. Obviously not cleaning vehicles like they claim.Reviewed Nov 8 2021
review from
10.0
Pros:The staff was friendly and accommodating. The pick up and drop off was easy.Cons:The price for a compact car was very high.Reviewed Jun 1 2021
review from
8.0
Pros:The agent at Norfolk was so personable. She brought sunshine to an anxiety-riddled experience of going to the airport and trying to find things. I left the counter smiling.Cons:The car smelled like smoke especially when I removed the “sanitized” sticker. I didn’t have time to get a different vehicle.Reviewed May 26 2021
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