Cons: As I booked the car online with a debit car I was expecting to be the main driver but we had to pay an extra driver for me to drive as I paid online. The person at the desk didn't tell us we had to go again.
Pros: Some staff at pick up were friendly, others pretended to be friendly but did not have our best interest
Pros: Staff was very helpful. And drop-off was smooth.
Cons: Absolutely nothing..., all was perfect!
Pros: Super helpful staff at pickup and drop-off. Also had car trouble with first vehicle, switched out for a replacement vehicle in about 10 minutes in a completely different city. Very well done!
Cons: Great service and value, especially with Kayak pricing.
Pros: Everything was excellent. There will be HERTZ in my future!!!
Cons: More staff or kiosks for shorter pick up time
Pros: great car for price.
Cons: I was unaware of the deposit, no one said anything to me, however, got it all figured out.
Cons: Do not have fees for different pick up/ drop off locations. It was completely unclear that the pickup location was NOT at the airport. I will never use Hertz or Kayakagain
Pros: staff very friendly
Cons: Did not know about WIFI in car until last day - maybe a heads up would be nice
Pros: Quick to pick up and drop off. Staff was friendly. Car was what was expected.
Pros: Rented a mid size car but none available when we arrived. Put us in a Jeep Wrangler at no additional cost. Glad we had it for the ground clearance to access a couple beaches.
Cons: Turned in the rental car in front of the office. Employee moved it to another staging area. Some old guy that works there rear ended it as we watched from the shuttle area. Glad we took pictures.
Standard (Jeep Patriot or similar) is the most frequently booked rental car type from Hertz in Kailua-Kona.
Hertz has 3 rental locations in Kailua-Kona. Take a look at our Hertz rental location map to find the best rental cars near you.