Book Hertz car rentals in Kailua-Kona

Reviews for Hertz in Kailua-Kona

Recent reviews

Traveler rating

Wonderful

16

Very good

9

Good

1

Okay

6

Fair

1

Mediocre

0

Poor

8

4.0

incredibly long wait to pickupReviewed Nov 14 2023

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8.0

Airport fees and local taxes should be included in the pricing for all car rentals, hotel bookings and flights. The Hertz at KOA hit me up for a $204 airport fee when I picked up the car.Reviewed Oct 25 2022

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2.0

Super long lines and the representative did not want to resolve the simple issue we had. Almost robotic answers.Reviewed Jan 13 2022

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8.0

In general our rental experience in Hawaii was fine. Pick up was crazy due to the amount of customers and not enough rental agents. However, the agents themselves were very pleasant & professional, despite several disgruntled customers. Our rental was a brand new model, was clean and waiting for us after 90 minutes in line. Would rent via Kayak/Hertz again.Reviewed Jan 11 2022

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2.0

It was closed when I landedReviewed Jan 11 2022

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8.0

Great employees. The car had bald, damaged tires.Reviewed Jan 10 2022

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4.0

I always thought Hertz had higher standards than other rental car agencies…. Rented a car in Kona Hawaii. I was given a 2019 car with over 33,000 miles. Disappointing. And what was even worst? The safety inspection for this car had expired 11/21. I rented the car in December… so, I was driving illegally until I was able to go back to the airport and switch cars. The agents response? “Oh. That must have been an oversight. You didn’t get stopped, did you?” I was lucky and had not been stopped by the police, but I can say one thing…. No more Hertz rentals.Reviewed Dec 24 2021

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10.0

I appreciated them telling me that they were not really at Kona aairport and it would be a taxi ride. So I did not use them after all.Reviewed Dec 22 2021

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2.0

Waited over an hour from the time I got in line until I got the car. Another family waited 2 hours. Unacceptable.Reviewed Dec 22 2021

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10.0

Everything about the rental experience was fantastic. Good car and great service!Reviewed Dec 18 2021

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4.0

They were overwhelmed upon arrival, took well over an hour to get car. Car was cleaned in a rush, was in poor condition. Had confirmed an SUV but left with a minivan, no telling how long we would have waited for a proper car. Sales agent was deceitful in tactics to up-sell which I expect but selling pre-paid fuel when I specifically asked not to be was frustrating. Only bright spot of experience was their shuttle service drivers. Would not use them again.Reviewed Nov 17 2021

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10.0

Excellent service!Reviewed Oct 25 2021

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• What is the most popular rental car from Hertz in Kailua-Kona?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Kailua-Kona.

• How many car rental locations does Hertz have in Kailua-Kona?

  Hertz has 3 rental locations in Kailua-Kona. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Kona Intl airport (KOA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Kona Intl airport (KOA)?

  Yes