Book Hertz car rentals in Ann Arbor

Reviews for Hertz in Ann Arbor

Recent reviews

Traveler rating

Wonderful

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Okay

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Fair

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Mediocre

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2.0

This Hertz franchise closes at 4 p.m on weekdays. My reservation was made for 4p. You can imagine my surprise when arriving at 410p and finding that they were closed!Reviewed Nov 7 2021

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8.0

Pros:Staff at pickup was helpful and friendly. Staff at dropoff were really helpful - he gave me a heads up about a pet cleaning fee when he saw dog hair in the back. He gave me the chance to vacuum and clean to avoid the fee. Dropoff was really quick. The pre-paid gas was a good deal.Cons:The car smelled like tobacco and the backseat had some crumbs. It was a little pricier than expected.Reviewed May 10 2021

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6.0

Pros:Once it was my turn, the key hand over process was quick. But there was one person working there and it was not an efficient system if you’re waiting in line.Cons:My car had bitten off fingernails inside every cup holder and door handle space .... NASTYReviewed May 1 2021

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2.0

Pros:The car was absolutely disgusting. I asked the staff that was scurrying me out the door if the car had been cleaned and sanitized as we are in the middle of a pandemic. He not only told me that it was clean, but that they used bleach. Complete and total lie! I wish I could post the pictures of the interior that I have on my phone. Not only did the vehicle appear to not have been cleaned in a decade, there were several items found in the back that must have belonged to the previous renters. Car spray to cover up marijuana stench, phone charger, etc...The staff was hurrying me out the door the second that I walked in and juked me into paying an extra $175 worth of insurance and damage waivers that he told me was absolutely necessary, which I found out later was not. Lies. I booked through Kayak and my total was $279. Received a bill for $481. I booked the car reservation on Kayak for a 9pm drop off on a Saturday. While at the Hertz, he entered a drop off on Saturday by noon. I looked at him and specifically stated that I have a reservation through Kayak stating a 9 pm drop off, not noon. He looked at me and said "Don't worry, I will be here all day and night Saturday. I don't want to have to go in and change it in my system. Don't worry, I'll honor your 9pm drop off." Guess what? No one was there when I dropped the car off at 4:30pm. I was charged an additional late fee. I cannot believe this place is still in business. I will never rent from this company again. I will pay any extra amount that I have to for a decent car and experience. Be very warned. They are not honest at this Hertz in Ann Arbor MI. Total crooks.Cons:Everything. Or at least, a little honesty. Crooks.Reviewed Apr 21 2021

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4.0

Pros:Staff was friendly at pick upCons:The car was filthy and smelled like smoke. Right rear tire needed air throughout trip.Reviewed Apr 5 2021

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10.0

Pros:Stephan was very friendly, helpful and efficient.Reviewed Oct 13 2020

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2.8

Pros:NothingReviewed Jan 22 2020

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8.4

Pros:The car was very, very clean, and pick-up/drop-off was easy.Reviewed Aug 27 2019

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6.0

Cons:I wasted 1 hour 20 mins in line - 3 ppl. These guys work like Mr.Flash from Zootopia.Reviewed Feb 14 2019

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2.0

Pros:There was an Enterprise down the street.Cons:They didn't have my reservation and said I should have called them directly before coming to make sure they had my car. I will not be going back to this location and may consider avoiding Hertz based on this experience.Reviewed Feb 8 2019

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2.0

Cons:They did not inform me that they weren’t open on weekends and I’d have to pay for 2 xtra daysReviewed Jul 1 2018

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7.6

How Old is this CarPros:Hertz office was convenient and the guy running it very helpful.Cons:The car was old, run down interior and not the quality I would expect from Hertz.Reviewed Mar 18 2018

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• Where will I find Hertz locations in Ann Arbor?

  There are a couple of very convenient Hertz locations in the Ann Arbor area to choose from. If you are south of the center of the city, you will find a location at 3200 Boardwalk. Travelers that are east of the city will find a location at 4663 Washtenaw Ave. Of course, if you will be arriving in this area on a flight, your best option will be to pick up your Hertz rental car at the Detroit Metropolitan Wayne County Airport (DTW), which is just a short trip to the east of Ann Arbor.

• Why should I choose Hertz over other companies in Ann Arbor?

  Hertz has a local presence in Ann Arbor, allowing you to receive in-person assistance and support when needed from staff that know the area very well. Hertz is known for its commitment to customer satisfaction and providing a quality rental experience, meaning your time at the rental location will be minimal, allowing you to get started on your trip to Ann Arbor in no time at all. Because Hertz is such a large company, they usually can provide some of the most competitive rental rates in Ann Arbor.

• Where are some good locations to park a rental in Ann Arbor?

  In Ann Arbor, you'll find on-street parking options conveniently located throughout the city. These parking meters typically charge hourly rates, with the average rate being around $2.20 per hour in downtown areas. It's essential to check posted signs for specific parking regulations, time limits, and meter rates, as these may differ from one location to another. Additionally, Ann Arbor offers a range of parking garages and lots in and around the downtown area. The cost of parking in these facilities can vary based on the location and the time of day. Hourly parking fees typically range from $1 to $2 per hour, while daily rates can vary from $10 to $20 or potentially more.

• What is the most popular rental car from Hertz in Ann Arbor?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Ann Arbor.

• How many car rental locations does Hertz have in Ann Arbor?

  Hertz has 4 rental locations in Ann Arbor. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes