Pros: Yes I was greeted at the door for pickup and drop off, no issues, everything went smooth.
Cons: The car wasn't cleaned well. The car mats were soaked with water. There were two pickles, yes pickles, wedged in between the seats. There was the smell of weed throughout the car. There was a weed spray in the door, called Blunteffects, left behind by the previous renter.
Pros: Staff said they would drop me off...I was told to be there after 2:30. I was also told they were at the Watertown airport which is not the case and the Sheriff at the airport said they get numerous customers coming there for enterprise. When I got to the right place it was 3:30 because I was at the airport for 20 minutes, on hold with local office waiting for a employee to answer for 20 minutes. When I called again a girl picked up and said I was misinformed by one of the employees and the radius of drop off is 15 miles and no one could take me to Clayton.
Cons: Staff needs to know the policies. Website needs to state the radius. Staff needs to answer the phone...I have yet to get through to the Syracuse staff to dispute the bill. I got charged 173 and The Syracuse guy gave me paper work for 139
Pros: Everything was excellent
Cons: Make sure vehicle is completely ready for long distance
Pros: The first rental I got had a battery problem when I went to exchange it it was not a problem at all
Cons: It was great. They gave us a bigger vehicle and even paid for our Ride to the airport because the shuttle was not available.
Pros: Great vehicle! Staff at both locations very efficient and attentive. Excellent!
Cons: Drop the $25 fee for 1 way rental
Pros: Friendly staff, pick up/drop off quick and easy
Cons: Looked at rental prices in the AM, went to book it later in the afternoon and price/day almost doubled. Asked why and they said prices can change hourly. So if you see a good deal book it immediately
Pros: The staff at enterprise was very friendly and courteous!!
Pros: Simple, very helpful staff
Cons: Insurance and liability insurance expense because my insurance co. would not cover a 12 person van.
Worth the Wait
Pros: I got a good price on my rental, which was the size car I had reserved and worked fine.
Cons: I have rented from this company and location several times and always had to wait in line for service, sometimes for 15 or 20 minutes. It isn't that the service is poor, but that the place is always busy.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Enterprise in Syracuse.
Enterprise has 2 rental locations in Syracuse. Take a look at our Enterprise rental location map to find the best rental cars near you.