10.0
Excellent service from staff.Reviewed Nov 23 2025
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4.0
Waited 30 mins to get checked in which is ridiculous. Also had two enterprise locations with similar names which was confusing and i went to the wrong one.Reviewed Sep 19 2025
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10.0
Really appreciated the customer care when picking up the car. The agent took time to get us into the perfect car for our long journey from Palm Spings, CA to Bellevue, WA.Reviewed Aug 25 2025
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2.0
we never were able to get the car as the location ran out of cars before we were able to get to the off site office. tried two days in a row.Reviewed Feb 15 2025
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4.0
I appreciated the quick service and the vehicle was not falling apart like I have experienced with other agencies every now and again. The part I wish to resolve is the pre-pay on fuel. I was not advised that I would be charged for a full tank no matter what it was returned at. My understanding was I would be charged the gallons I used. I only used 1/4 of the tank so a full tank charge has left me a sour taste in my mouth. The representative knew I only had it for 1 day so that should have been something they advised and double checked on the consumer’s understanding of the policy. Albeit Enterprise is the leader of the rental industry, it’s the little things like this that can drive a customer away. I hope Enterprise steps up and resolves this matter.Reviewed Jan 14 2025
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2.0
When I searched for the vehicle, I specifically put in Palm Springs Airport because we had a Turo dropping us off. I cancelled first class flight tickets on Saturday and booked a large capacity van to drive from Palm Desert to Scottsdale due to a change of plans and needing a large vehicle. I waited 45 minutes in line for my turn, only to be told I was at the wrong location "the other one is better for you, less in taxes, not an hour wait for a vehicle, and it's only 3 min away, you can take an uber or a taxi" this was at around 2:25pm - so I ubered to the other location. As I arrived at the other location, a lady peeked out and said "we're closed!", as I told her that I was at her other location and they sent me there, she replied "ya well we tried to call you and we got voicemail." by this time it was 2:35pm -10 minutes after I left the other location. I asked if I could still get the car I rented, and she said "oh we have your car, but we're closed, we're going home, I only said something so you wouldn't be stuck here by your uber, I was trying to be nice." I Uber back to the other location, and that gal said she only had sedans and small SUVs (I rented a large capacity van) but it'd be an hour wait. I asked if I could have the van sitting at the other location, and she said they didn't share inventory. I visited the other counters, they were all sold out. I called other vendors, and they were closed by now and not open on Sundays. I ended up renting a u-haul, paying 4x the amount and driving back. I will not only not use Enterprise Rent-A-Car again, as their processes, training, and systems are flawed, but I will question my use of Kayak as since they are a third party, they could not assist me either.Reviewed Oct 21 2024
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10.0
Great people and car! Sometimes, I’m not 100% sure what I’m getting because everything is paperless now.Reviewed Aug 23 2024
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10.0
I am very surprised and satisfied with the servis and the car. Everything was very professional and I will recommend to everyone to use Enterprise Rent a Car from now on.Reviewed Mar 26 2024
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8.0
The address is misleading as the office located on Airport Drive but the office is about half a mile or so from the actual airport, and there is no shuttle. It wasn’t a big deal for me, but might be for some. Once I arrived the staff was friendly, efficient, and courteous. The prices were good.Reviewed Mar 16 2024
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2.0
No shuttle, should be clearly mentioned to is is off site location and no shuttle available- before booking.Reviewed Mar 15 2024
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10.0
Outstanding customer service! Maria was super nice, personable and professional. I was visiting from out of town. At drop off I asked about an Uber cost and she gracefully offered to arrange a ride back to my rental 5 miles away. Brook drove me back. She was too was very sweet and a pleasure to talk with on the ride. Best experience with a rental Company.Reviewed Mar 12 2024
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2.0
The time to pick up defaults to noon which is when they close. I would have gone I. Earlier had I know but that was the time it said I was supposed to pick up my car. Luckily I got there at 1157 but I saw multiple people get turned down for cars they already reserved at 1202 because they were “closed” at noon. The employee and manager who were there could have easily waited the ten minutes it takes to get a car but decided to leave their customers agendas without renting the car they had already reservedReviewed Feb 26 2024
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