Pros: Staff was friendly and helpful
Cons: There was only 1 of 3 employees working at the time, as the other 2 were at lunch so it took awhile to be helped. Maybe only send 1 person at a time to lunch?
Cons: Budget and Avis took 2 hours to get our car on arrival. They had a line of 20 to 30 people with reservations and 1 employee working. Completely ridiculous customer service.
Pros: Rental was clean. Sanitary practices. Quick and easy. Rode out with a nice truck.
Cons: Empty bottle of liquor in the vehicle.
Pros: Everyone was very nice
Cons: The pick up process was delayed by over an hour due to a system outage at the rental facility.
Cons: There was no advance notice that my debit card would not be accepted as a form of payment. Despite making a reservation I was forced to get a car from a different rental company at the last minute.
Cons: The car was horrible. The seat controls were broken so the only adjustment possible was forward and back. The door seal was broken so air whistled through the car. It drove badly and frankly felt unsafe.
Pros: The vehicle I received was an upgrade to what I was expecting to get.
Cons: The vehicle had an intense marijuana smell on the inside. While I understand it’s legal in the state of California, it’s unacceptable to have a vehicle smell like that (or cigarettes).
Cons: Expect to pay more than what is quoted to you online because of all the extra fees
Pros: The staff in the Sacramento office, which was very busy, were very helpful and efficient.
Cons: 1) The address given on line for the drop off location in South Lake Tahoe was incorrect. 2) The chceck in agent at South Lake Tahoe was off hand. 3) There was a problem with ths steering of the car but the agent being so rude I did not report it.
Pros: The counter person was nice and tried to help
Cons: The manager would not honor this discount because I was a hour late ( delayed flight and bumped, really 3from when I was to get there) would take under consideration even thought they are at the airport
Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Budget in Sacramento.
Budget has 4 rental locations in Sacramento. Take a look at our Budget rental location map to find the best rental cars near you.