Cons: Went to pick up van for group trip. They did not have one, said they couldn’t get one...sorry. This van was rented weeks before for a Senior Trip. Budget did not notify me or try to communicate about not having availability. The lack of help or concern was most unprofessional . We have rented these vans for years and have never had a problem. (Not from budget).
Pros: Nothing, Not Friendly or helpful, lady should find another line of work, customer service is her weak suit. I hope the company addresses this branch. Worst possible experience I have ever had. Add to that the Budget customer phone service was not helpful either, at all, and provided wrong information more than once. Spent almost 4 hours trying to salvage our trip with no help.
Cons: Well, having a car would be a good start. Reserved car in Feb for late March and they had none. Absolute worst customer service possible. Have not traveled in a year and this was our first experience since then. Had to cancel our planned drive. Will never recommend.
Cons: We could not rent our car as it was not available. Found out when we went for pick up.
Cons: It would be nice to have better directions about where the office is located.
Pros: Staff was not friendly. Would not take a debit card and would not work with me on a solution.
Cons: Clearly note no debit cards during reservation process.
Pros: I didn't like the way I was rushed through the registration process. All the information was in small print on a screen that I had to stand on tip toe to read plus the clerk spoke with an accent and with a mask was very hard to understand. She half read each page and told me to press continue. When everything was done she handed me the paperwork and told me to have a safe trip. Didn't tell anything about the car or where it was located. I had to search the paperwork. The car was in space B 6 which was marked AVIS, not Budget. I had to hit the button on the key to be sure that was the correct car. I reserved a car for $ 51. The paperwork said the estimated charges were $ 82.58. As it turns out I was charged $68.75 which was correct as I bought flat rate fuel package.
Cons: The clerk could have been more patient. The information could have been where I could see it. I could have been given time to read it or the explanation of what was on each page a lot clearer. I should have been told the color, make, and model of the car and exactly where to find it.
Pros: Picking up and dropping off the car were the only good parts.
Cons: Practice what they preach and actually clean the car after another renter uses it.
Pros: Staff at both locations were accommodating.
Cons: Vehicle did not appear to be cleaned.
Pros: Pick up and drop off was quick and easy.
Cons: Car was a little old. Newer cleaner car would’ve been better.
Pros: Staff was unhelpful and I booked and they told me that they didn't have any vehicles to rent to me after I checked online and called budget online to double check. My car broke down and I was stuck.
Cons: Nicer lady at the front desk.
Pros: Able to upgrade my car.
Pros: Staff was distracted and more interested in selling insurance.
Cons: A more fair price would have been helpful.
Budget has 2 rental locations in Melbourne. Take a look at our Budget rental location map to find the best rental cars near you.