8.0
We tried to pick up the car a bit earlier than we said we would, which was apparently breaktime for the sales person. There was a number we could call, but we were told that he didn't speak English. It took a while for him to show up, but his explanations on the insurance policy, pickup and drop-off rules and road rules were excellent. The itinerary could use more instructions on how to reach the place though, it is actually located in a parking garage on floor B1!Reviewed Oct 23 2023
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5.6
Pros:Staff helpful and drop off easy.Cons:The car can be more cleanReviewed Feb 1 2020
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8.0
Pros:Friendly staffCons:Not so easy to find the Avis on GPS.Reviewed Oct 4 2019
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9.6
Cons:The rental office signage in the airport terminal is not marked Avis, only its Korean partner, AJ. You have to know it's the same company.Reviewed May 26 2019
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8.4
Overall OkayPros:Nice car with a competitive price.Cons:When I came to pick up the car, the customer service person at the counter could not speak english at all which was not helpful. Thanksfully another person with whom we were able to speak showed up and properly handled the process. The rental facility of this branch is not referenced on Google Maps. I had to use street view to be sure there actually was an Avis office at the address provided. When customers are on the booking page it would be useful to see a picture of the front window of different offices along with pin on a mini map showing the geograpical location. Then customers can select the branch they are the closest to.Reviewed Jan 2 2019
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10.0
Avis car rentalPros:the staff offers exceptional service Thank youReviewed Dec 17 2018
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10.0
AvidPros:Overall good great excellentReviewed Nov 29 2018
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5.2
They make their problems your problems and don't carePros:New car, cleanCons:Waited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.Reviewed Oct 25 2018
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3.2
Pros:the drop off was easy.Cons:the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.Reviewed Sep 21 2018
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7.6
Pros:Bert easy to Find the car. Had GPS in the car while didn’t ask for it.Cons:It was a new car with quite some scratches all over the car. Wipers didn’t work well.Reviewed Sep 16 2018
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8.8
Very pleasedPros:Check in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.Cons:This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.Reviewed May 27 2018
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10.0
Excellent experience.Pros:Convenient pick up and drop off at the airport. Satnav was setup in English and was a god send.Cons:Toll roads could have been explained better.Reviewed May 8 2018
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