Guest reviews
Overall rating
7.9
Good
Based on 18 reviews
Cleanliness
8.0
Comfort
8.2
Pick-up/Drop-off
7.5
Value for money
8.0
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
5
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2
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4.0
Cons: First of all, this was a bait and switch situation. The car I ordered was not available but had another just like it but for 28.00 more a day. Had no choice. But the car smelled like the person before us was smoking pot and cigarettes. Car was not clean! Poor service all around.
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7.2
Pros: Pick up and drop off were smooth and easy. The rental car lot at this location was easy to use. When Avis could not provide the vehicle I had reserved they matched the price for a larger vehicle (after being asked to.)
Cons: The desk agents presentation. When she quoted me the price for the company provided insurance policy I declined indicating I was aware my regular auto insurance covered me in this rental car. She responded by asking me in a threatening tone “even in a 12 passenger van?” The answer is yes even in a 12 passenger van as I had stated. Even though I had declined the unnecessary insurance she had tried to sell me she still tried to intimidate me in to purchasing it when I didn’t need it.
review from
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9.6
Pros: Fast and easy pickup and drop off
Cons: The vehicle could have been a little cleaner
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9.6
Late arriving flights
Pros: The staff member was friendly and efficient at pick-up and drop-off. The car was very nice for the size.
Cons: I was flying in from Houston and my flight was delayed until 11:30 p.m. arrival, which would cause me to arrive after the closing time for the ECP Avis location. I called the main customer service number for Avis and tried to get a phone number for the Panama City Airport location. Their customer service number was only available until 5 p.m. I called the main number back and asked if the ECP location would wait for me to arrive because I had no way to get from the airport to Defuniak Springs that night. They told me no, so I cancelled the car reservation. Meanwhile, United brought a plane in and was able to get us to the ECP airport before closing. My husband called and got me a new reservation for a car rental at Avis; however, I think I had to pay a few dollars more and received a smaller car. When I picked up the car, the attendant told me that she has to stay at the location until the last flight comes in that night. That would have been so helpful to know that and I would not have been in a panic about being stuck at that small airport in the country.
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9.6
Pros: Convenient, Nice car choice (Nissan)
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10.0
Way to go PC Avis
Pros: I loved the lady who helped us in Panama City at the NW Florida Regional Airport. She was very kind and helpful.
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3.6
Overcharged and poor customer service
Pros: Car suited my basic needs.
Cons: I believe that I was overcharged. Avia charged me $30 per day plus $15 a day for other fees and taxes There is no State tax in Florida. I probaby won't rent from Avia again. Kim
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10.0
Pros: Very Quick and Easy
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2.0
Pros: Was charged an extra $17 with no explaination. I topped off the tank 5 miles from the airport so the tank was full..
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