Guest reviews
Overall rating
8.5
Excellent
Based on 20 reviews
Cleanliness
8.6
Comfort
8.7
Pick-up/Drop-off
8.6
Value for money
8.2
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
7
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2
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10.0
Cons: Good rate. Friendly fast service
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2.0
Cons: Roaches found in van Poor customer service Rude Dirty vehicle
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10.0
Pros: yes very friendly
Cons: free ICE COLD BEER
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8.0
Comfortable SUV
Pros: Ease of rental pickup
Cons: Wish I had requested a nav system. So used to having it would have been convenient for travel.
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10.0
Pros: Very friendly and helpful staff.
review from
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9.6
Pros: Easy access right our side the door
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10.0
Pros: I liked everything about the rental.
Cons: there was nothing not to like
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10.0
Pros: Car was clean, ran well. I was able to drop the keys off at the drop box before business hours.
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10.0
Pros: Fast and friendly service.
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2.0
Disfunction to say the least.
Pros: Nothing at all.
Cons: Picking up the vehicle was interesting. Being forced to take an expedition instead of the one I ordered. Air bag cover was ripped, vehicle broke down. Called Avis to report it and was told someone was on the way. One hour and twenty minutes later they arrived. In the mean time, this caused the rental contract to be late. They charged me a late fee on top of another insurance fee. The counter representative lied and gave me a phone number to call. The customer represenative actual told me (It is not our fault the vehicle broke down, so why should Avis be respondsible for it). I have never been treat like this and will be taking my personal and professional business to another rental company.
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4.8
Nice vehicle just dirty
Pros: Leather seats and navagation
Cons: Vehicle said it needed to have oil changed there was sticky stuff all over the vehicle
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