Guest reviews
Overall rating
8.8
Excellent
Based on 30 reviews
Cleanliness
8.6
Comfort
8.8
Pick-up/Drop-off
9.0
Value for money
8.8
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
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4
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9.2
Cons: No spare tire a three hour delay almost missed my flight very stressful experience I was not happy
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8.0
Cons: Provide directions to the Drop off location when the vehicle is originally picked up.
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6.0
Pros: Yes good and friendly staff
Cons: I left my eyeglasses in car at time of turn in. I had a horrible experience trying to get a phone call in before closing time. Kept getting bounced to the national Avis phone service and wasted time. I wanted simply to talk to desk clerk before she was done work and have her check. No go.
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10.0
Pros: The young lady at the Casper Airport was as professional and courteous as any rent a car person I have ever dealt with. Highly recommend her
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5.6
Car was to small and was dirty
Pros: Checkin and dropoff
Cons: We had 7 people including 2 with handicaps. The Tahoe was not big enough for all passengers plus two mobility scooters. This made the 4 day’s we had the car very miserable. And the rental agency was too far away to take the car back.
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10.0
Pros: Car was ready for us Casper and check in at Denver was extremely fast.
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8.8
Pros: The hosts were friendly and helpful.
Cons: I was not found in the system at first, even with my confirmation number, but the owner continued to look for my reservation which she eventually found. I was going to be charged $170.00 instead of the $106.00 quoted price. The owner and I agreed on a charge of $117.00.
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9.6
Avis car rental critique
Pros: The rental experience with Avis was excellent
Cons: I didn’t like the Nissan Sentra. 4 stars overall for the rental because I thought the car itself was awkward
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10.0
It's the people who help you.
Pros: The people who work for Avis in Casper we're so happy to help with everything I requested it makes me want to go back again.
Cons: The car was clean and like new.
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10.0
Pros: Great car
Cons: nothing
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8.0
Pros: Easy check-in and return process
Cons: The first car they gave us had a low tire warning light on. It turned out there was a nail in the right front tire. With the warning light on, it seems like they should have caught the problem before sending a customer out in the car.
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6.0
Cons: Quoted $38/day in Casper and $672 for two day trip to Spokane. What is the sense in this?
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