Guest reviews
Overall rating
8.4
Excellent
Based on 61 reviews
Cleanliness
8.5
Comfort
8.3
Pick-up/Drop-off
8.5
Value for money
8.3
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
10
4
3
1
5
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: Yes/yes
Cons: NA
review from
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7.6
Cons: Less expensive
review from
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10.0
Pros: The vehicle met our needs and then some.
Cons: Nothing
review from
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10.0
Cons: The desk clerk gave me an option of a Suburban or a Ford Expedition. He recommended the Expedition based on gas mileage and comfort. We felt it was the right choice!
review from
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4.4
Cons: Airline cancelled our return flight and delayed our return one day. Called Alamo and asked to delay car return 1 day. Alamo representative said we could keep the car but the cost would go from $98.00 to $340.00. I offered to pay the one day rate of $60 for the additional day Chad said he could not do that and could not help. I drove to the airport and returned the car in a snowstorm. Paid the $98.00 and got a car from another agency. Beware of Alamo
review from
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2.0
Cons: Did not have any cars when I went I arrived...with a reservation.
review from
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10.0
Pros: Staff VERY helpful and friendly and car was clean, easy to pick up and drop off. Fast and friendly service.
Cons: Nothing—everything went smoothly.
review from
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5.2
Pros: I expected the car that I rented..all the mid size cars were gone and they gave me a nice beautiful truck
Cons: We had to add an additional day on to our trip and you took advantage and charged $300 for the one extra day. It will be the last day...
review from
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9.2
Pros: Everything well very smoothly at check-in and was given the option for several different cars, which I liked a lot. Vehicle return went very fast with no surprises.
review from
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10.0
Pros: Staff was very friendly—gave me a pick of cars, and ended up giving me a better car.
review from
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2.0
Cons: Workers at this particular airport left 40 minutes before closing. Did not have a car rental for the night because of this. Alamo would not waive the cancellation fee. What a joke of a company that they can’t remove this automatic cancellation fee.
review from
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7.6
Pros: gas mileage was good, Richard that checked us in and out was very nice and polite. Thank you.
Cons: Car rode rough on highway, was hard to adjust seats, if passenger side of seat was upright, blocked the view of side vision when turning right, so laid the seat way back to see. Brakes sounded squeaky, advised Richard about them. and the front tires looked like they needed checked for replacement.
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Does Alamo offer shuttle or airport pick-up services from Eisenhower National airport (ICT)?
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