Cons: There was trash in my car.
Pros: I was assisted by four different individuals during the rental & return process and all had positive attitudes. A real breath of fresh air...
Cons: The only thing wrong: everyone is still wearing face masks. :)
Cons: Excellent service, I will deal with you
Cons: The gentleman who rented it to me just said the keys are in it and nothing more. I was not familiar with the vehicle and it took me a little while to feel comfortable, didn't even know where the gear shift was. My daughter and granddaughter and I had planned a trip to Cincinnati to go car shopping on Sunday and upon getting ready to leave at 10:30 AM found that the van had a flat tire. That was a fiasco and the car finally got towed to the airport at 7:00PM! They would not make another vehicle available until the other vehicle was ret'd even though the call center in Kansas City MO indicated they had put in an exchange notation in the computer. I had to ride with my daughter and granddaughter all the way to Cincinnati,, OH, a distance of 80 miles from my house in a low 2004 Mustang, which was not comfortable. The first 3 days of using the vehicle were fine but when there is a problem Alamo definitely dropped the ball! My son, who made all the arrangements, travels domestically and internationally with his work, will most likely not using or recommending Alamo based on this experience.
Pros: I didn’t use the reservation.
Cons: I learned by calling Alamo customer service that they didn’t take debit cards. I cancelled the reservation and rented with Dollar. My wife and I are debt free and don’t have a credit card-just a debit card. I suggest that Alamo do the same.
Pros: Staff at the counter was fine. However, staff at the pick up area could care less. Vehicle wasn’t very clean. No one did a walk around as there was an area that had severe scuff mark. Had to wait to have someone come to show them the scuffed area on the vehicle. Also, someone called twice saying they forgot to scan Vehicle ID number. Had to pull over to look for it to give it to them. Overall mediocre experience at best.
Cons: Vehicle could’ve been cleaner. Not even sure anyone did anything after the last person dropped it off. Overall experience left me regretting my decision to go with this company. Next time, TURO will be my choice.
Pros: Friendly staff, car was clean & picking up/dropping off was super easy.
Cons: Nothing, everything was very easy and quick!
Pros: Staff was friendly, quick, and provided us with a free upgrade after they ran out of small SUVs. This came in extremely handy for us and was a great touch.The car was clean, the process was simple, and everything went really well. We got a great deal considering what we got.
Cons: Nothing--they did great!
Cons: I was charged for an additional day when the car was returned prior to close
Pros: All easy
Cons: They had no inventory of vehicle I reserved, was unable to get a suitable vehicle for our vacation.
Pros: screw up with 3rd party booking to many r/r - very confusing
Alamo has 1 rental location in Vandalia. Take a look at our Alamo rental location map to find the best rental cars near you.
No (According to our data)