Guest reviews
Overall rating
8.8
Excellent
Based on 179 reviews
Cleanliness
9.0
Comfort
8.8
Pick-up/Drop-off
8.8
Value for money
8.6
Skip to main content
More
Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
55
4
6
2
4
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
-
2.0
Pros: Nothing
Cons: Rental wasn’t available. 7 people were ahead of me. Told 3-4 hours wait. Had to cancel.
review from
-
2.0
Cons: Knowing that being under 25, I’d have to pick a non premium vehicle. In the future, that should be written, so when I get to the place to pick up the vehicle I had selected
review from
-
10.0
Pros: Very efficient staff—I was in my car in less than 5 min from arriving at the counter
Cons: I wanted a compact car, but the key to it was misplaced so I was given a “free upgrade” to an SUV. It was a definite upgrade in car, but as the city I was driving in had narrow streets and park places, I was wishing I had the compact instead. Really think twice about accepting an alternate class of car and if it will suit your needs as well.
review from
-
10.0
Pros: Arrangements made ahead of time were all right at pick up. Fairly quick pick up, quite straight forward. Super easy drop off.
Cons: Would have preferred to pick a car from a few choices. The car was fine, economical on fuel but a little low to the ground for a few passengers.
review from
-
10.0
Pros: The staff was very friendly and made the process quick.
review from
-
10.0
Pros: Quick drop off and pickup. No hassles or surprises
review from
-
3.6
Cons: I ordered an economy car for better mileage and got a truck which handled terribly and sucked down gas.
review from
-
6.0
Cons: under 25, I was tending to rent a suv and It was ok to do online. However, they said no when I was ready to pick up the car . I wish they can inform me early about not allowing people to rent a SUV who under 25before I am ready to drive the car.
review from
-
5.2
Pros: The car was in very good condition
Cons: the staff that provided the car had only upselling in mind, it was very impolite. was unfriendly. took advange on us
review from
-
4.8
Cons: The vehicle had garbage in it when picked up. Pickup was unpleasant. Despite specifically booking the vehicle, the agent tried to upsell us on a different vehicle which was not suitable to our needs. When we declined, he seemed personally offended and was difficult for the rest of the interaction.
review from
-
8.0
Pros: Friendly staff. Cost efficient. Back up camera, Sirius radio, smooth ride, quiet engine.
Cons: Rented a 6+ seater and originally given a 5 seater. The headrests in the foldable back seat did not stay up. Had to jerry-rig them to stay up.
review from
-
3.2
Cons: I was charged an extra fee not present on kayak
review from
Where can I find Alamo car rentals in Richmond?
FAQs about renting a car from Alamo in Richmond
How many car rental locations does Alamo have in Richmond?
Does Alamo have a car rental location at the airport: Vancouver Intl airport (YVR)?
Does Alamo offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?
Cars
Car rentals in Canada
Car rentals in British Columbia
Car rentals in Richmond
Richmond Alamo car rentals