Guest reviews
Overall rating
8.7
Excellent
Based on 93 reviews
Cleanliness
8.9
Comfort
8.9
Pick-up/Drop-off
8.6
Value for money
8.5
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveler rating
26
9
3
0
2
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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7.6
Pros: Overall a great experience but had low oil upon picking. Two days in to driving it we ran out of oil completely about an hour from the nearest city. I changed the oil but was not pleased with this situation. The car died in the middle of the desert during the big wild fires.
Cons: A car with enough oil to last the full 4 days that I rented it.
review from
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8.4
Pros: Staff was fast and helpful
Cons: when i returned the auto in Portland I was not made aware that the location for Alamo was closed an that the car needed to be returned to national. NO information shared at Redmond or by email or text.
review from
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8.0
Pros: Good rate.
Cons: Car had a door alarm defect......other than that it was perfect for our travel needs.
review from
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4.8
Cons: To get a clean car upon arrival. No car was available and had to wait. Car was not washed and inside the car had water bottle and few fries. Very disappointed.
review from
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8.0
Pros: Staff very friendly. Drop off was easy. Loved no hassle.
Cons: I had to wait for a while to get the car. They said there was a shortage? The car was dirty on outside and very scratched all over. I really didn’t mind that part so much, but I was concerned that I may be charged for them at Drop off. But all went well!!!!
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9.6
Pros: Staff were friendly and it was easy to find our car and be on our way.
Cons: Picking up the car took a long time because there was only one counter agent and several customers in front of us.
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9.2
Pros: Pick up and drop off super easy.
Cons: Bummed to find out the cruise control was broken 5 miles into my 500 mile/8 hour trip!!!
review from
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2.0
Cons: I was not informed that I couldn’t use my debit card if picking up from an airport without having a airline itinerary. I drove 6 hours from California to get to Redmond with 2 kids so my husband could use the rental to get to Spokane from there. I was literally stuck without options.
review from
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10.0
Pros: Pick up and drop off was extremely easy and efficient because the airport is so small.
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10.0
Pros: very friendly and super easy drop off!
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10.0
Pros: Why rent at hertz when you can rent at Alamo?
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10.0
Fast and Easy
Pros: Fast and easy return, nice customer service
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