Guest reviews
Overall rating
6.5
Good
Based on 15 reviews
Cleanliness
7.2
Comfort
6.8
Pick-up/Drop-off
6.4
Value for money
6.1
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveler rating
3
2
2
0
3
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4.8
Pros: It was a new vehicle in good condition and it was clean but a major downgrade from what Kayak advertised and what I expected based on how much I paid.
Cons: The staff was friendly but it was super frustrating how much time they made me waste while coercing me to buy extra insurance that I didn't want or need. I didn't appreciate all their intimidation techniques as well as with the prepayment of the fuel tank as if that was the only option. Also Kayak advertised a Chevrolet Tahoe or equivalent for the full size SUV category and when I got there they said the Chevrolet Equinox was their full size version and had nothing bigger available without a major increase in price. I feel ripped off on every front and will never again rent through Kayak or from Alamo.
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10.0
Pros: Yes
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8.0
Cons: I always try to get my rental car with Álamo because they give you a good customer service
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2.0
Cons: We reserved a vehicle from this company when we were at home, but when we arrived at the airport we were told the car we had reserved was already rented out to somebody, and instead were offered a more expensive alternative option that we had to turn down.
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2.0
Cons: Everything went wrong. The vehicle that I reserved wasn’t the one they wanted to give me. When I showed them a picture of vehicle or similar they blamed kayak for error. They wanted to give me a smaller vehicle for same price. I ended up using another rental company.
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10.0
Excelente car at an awesome rate
Pros: The fact that the final bill was not extremely higher than the original quote, even after I accepted the upgrade for an extra 3 dollars per day !
Cons: Everything was as I expected in a typical car rental and internationally.
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10.0
Overall satisfied...
Pros: Advance of small branch. Personal guides Smiley faces Clean car Very close Car pickup location
Cons: Mandatory insurance (liability) Manual CC slip ( I don't want anyone keep my CC numbers)
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6.4
The insurance cost 4x as much as the car
Pros: The car and the service
Cons: The price of the insurance was ridiculously high.
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5.6
Bad Experience
Pros: Not much
Cons: No reservations could be located upon check in. Took about a half hour back and forth to get car and I'm still not sure what I paid but it was a lot more than my original reservation was for
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2.0
ABSOLUTELY TERRIBLE SERVICE OUTSIDE THE US
Pros: Nothing
Cons: Pick up took almost 2 hours. They forced me to get coverage that I didn't need seeing as though I purchased additional coverage that covered me in Dominican Republic AND my credit card covered me too. They said they didn't have my reservation, then said they don't have my car, then mysteriously the car I reserved and needed showed up. When it did she told me I HAD to take all coverage from them to get into the vehicle and that my card doesn't cover it and neither does the additional insurance I purchased. No I did not rent an exotic car, it was just a Tahoe. This was the WORST rental experience I've ever had and was definitely taken advantage of.
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