Guest reviews
Overall rating
9.1
Excellent
Based on 171 reviews
Cleanliness
9.2
Comfort
9.2
Pick-up/Drop-off
9.1
Value for money
8.9
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveler rating
62
11
5
3
1
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: Staff knowledgeable and super friendly. Car clean and new
Cons: Better lighting in the pickup/drop off area
review from
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6.4
Pros: customer service was good wait time was good
Cons: I reserved a full size car. they gave me a tiny, compact SUV and said "Oh, this is actually one step upgrade for you" It was tiny. not enough room.
review from
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2.4
Pros: I was expecting a midsize suv and got a tiny Kia Soul The back did not have ac- the hatch had to be opened manually The return experience in Boston was an absolute nightmare
Cons: I should’ve been able to rent a bigger vehicle- my children each had to hold luggage because of the tiny car Returning to an under Construction very y’all and dangerous feeling parking deck in Boston was truly the most stressful experience of my trip I was extremely disappointed with the lack of choices for a vehicle upon arrival in Portland- I was expecting at least a Jetta
review from
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10.0
Pros: The car was clean and comfortable.
Cons: The drop off parking location for Alamo's cars took a while to find in Bangor
review from
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9.6
Pros: The whole process was quick and easy.
Cons: The car had not been washed.
review from
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5.2
Pros: placing order online
Cons: lady mislead me on pricing options. she advised that to prefuel would be about $10 more. yet when i received the invoice it was $45 more. i felt mislead, and will most likely not use Alamo again
review from
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8.0
Pros: Check in staff very friendly and helpful!
review from
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9.6
Pros: Staff extremely easy to work with, drop off was confusing at first but as soon as an employee reached me (they were busy) it was simple.
review from
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8.4
Pros: staff great. pickup and dropoff easy.
Cons: not the car we reserved, we got a bigger one and didn't want it
review from
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9.6
Pros: Staff was very friendly and helpful. Drop off couldn't have been easier except for a slip-up in the rate which was easily corrected online.
Cons: Directions to the drop off point.
review from
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10.0
Pros: It was really easy to get the rental using the app on my iphone for check in and it was a super Jeep too, we are even thinking of getting one now.
Cons: Nothing, they were great and so was the vehicle!
review from
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6.0
Pros: Friendly, easy
Cons: They did not mention the small dent (so we had to notify them, etc.), no washer fluid but really - car was not cleaned well at all (greasy spots in back seat, etc.).
review from