Guest reviews
Overall rating
8.6
Excellent
Based on 534 reviews
Cleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
8.5
Value for money
8.4
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveler rating
135
25
28
7
19
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: Drop off very easy.
Cons: Not much.
review from
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2.0
Cons: I didn’t use Alamo on my most recent trip. I used Thrifty and was overcharged. So, if you were to ask me about Thirty they would get this review.
review from
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4.8
Pros: The staff were working exceptionally hard and we’re very pleasant and as helpful as they could possibly be.
Cons: It took an hour and a half to get my car as the location was significantly understaffed. The employees were running around like crazy doing the jobs of 3 people.
review from
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9.6
Pros: The reservation address was an off-site location near the Portland airport. I took an uber to get there only to discover the whole location was closed. Fortunately an employee was kind enough to drive me over to the airport. The car was waiting and ready to go. Easy check-in at the Albuquerque rental return location. The SUV was very comfy. I don't like driving, but it was fun to drive. Didn't drive like a brick. Felt more like a sports car.
review from
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9.6
Cons: There was a spider in the driver's side visor. It was dealt with, but talk about a scare.
review from
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10.0
Pros: The rental was super easy; agent at Portland airport was pleasant and helpful; after-hours drop off was a breeze. Couldn't beat the value.
Cons: Nothing
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2.0
Pros: it was closed and had to rent from another service
Cons: tell me the airport Alamo was closed!
review from
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9.6
Pros: Enterprise screwed us over last minute before a cross country trip, Alamo was excellent in honoring our reservation, quick and efficient.
Cons: It was a pretty good experience overall, can't think of anything that would have made it better.
review from
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10.0
Pros: All the staff on phone/in person were so helpful & professional.
Cons: Nothing would improve upon the excellent customer service we received!!
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10.0
Pros: Everything
Cons: Nothing
review from
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8.4
Pros: Staff was earnest and friendly
Cons: Very inconvenient to wait and shuttle 5 minutes off-site when most rental cars are in the terminal.
review from
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8.8
Pros: pick up was a little confusing, drop off was very efficient
Cons: the car made a whistle noise on the right side passenger door
review from
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- Economy rental cars from Alamo in Portland are around 55% cheaper than other car types, on average