Pros: Friendly staff at the rental car counter inside the airport.
Cons: wished the car I ordered (Toyota RAV4) would have been available. Instead I got a Chevy Equinox that was just okay but did not meet my expectations.
Pros: Nice car,
Pros: the ease of getting the car
Cons: it was all good.
Pros: Friendly pickup staff person
Cons: Not having unlimited mileage....promotion was gor 100 free miles....made me conscious of putting too many miles on the vehicle instead of enjoying the journey.
Cons: Cancelled immediately after booking, when I found out about the small print (charging 36 cents per mile... but, although I cancelled early, I was still charged the full amount!!!
Pros: Very easy pick up and drop off, car was very clean and in good condition. Overall exceeded my expectations.
Cons: The rental lot was difficult to access.
Pros: "Gordon" checked us in and we found him to be pleasant / willing to answer any questions that we had.
When I got to the car I noticed a rather large "ding" in the front door, passenger side, which was not noted on the initial paperwork. I brought the ding to Gordon's attention and took a photo. Without any fanfare Gordon noted the damage on our paperwork.
Gordon also said he would be available during our rental period should any other needs or concerns arise. His attitude was very much appreciated! :)
Cons: We did not like our experience when we returned the vehicle. The lady just had an attitude that shouted "I don't care!" No greeting.. just, "Picking up or dropping off?" No smile.. no "How was the car?" Just, "Got the keys? Want your paperwork?" So we handed in the mileage / gas tank level and were on our way.
Pros: Fast, courteous service. Friendly staff. Wonderful clean car.
No car available
Cons: No one was at the counter when we arrived. Waited 20 minutes for clerk to show up. ( she was outside walking) When she arrived there was no apology for us waiting. She then informs us they didn't even have the class of vehicle we had reserved (a large SUV) but they MIGHT get one back the following evening. We had to cancel our entire trip loosing $$$. Will not be reserving a car here again. We were charged a $10 by Alamo fee but did get the rest of money back.
Pros: Fast on the road at pickup.
Cons: Drop off lot is a long way from the counter where you check out
Alamo isn't always great, but it is in Helena
Pros: Friendly Nice ride Ice scraper included Price as expected
Cons: The rental parking lot needs more signage
Wonderful customer service in Helena
Pros: The SUV we rented was clean and in great condition. Also, we had a family issue which prevented us from returning the car to Helena, we were flying out of Bozeman. I called Bozeman Alamo and they we're going to charge me $800 to change. I called Helena and they were sweet, wonderful and worked with me! Excellent customer service!!!!
Cons: That the person in Bozeman had no interest in helping me and only wanted to charge me $800 for a change that was less then 20miles away!!!
Alamo has 1 rental location in Helena. Take a look at our Alamo rental location map to find the best rental cars near you.