Book Thrifty car rentals in Melbourne

Pros: Walking away knowing I will never use thrifty ever again and your auto-service form would come into my inbox so I can tell you you have rude staff at Melbourne.

Cons: Staff in morning and afternoon were rude. When a Customer service person says “well that’s what I meant to say, it’s commonsense”, they are showing their ineptitude to admit making a mistake and calling the customer an idiot. Never again will I use thrifty Melbourne.

Cons: Reserved a 8 seater suv but thrifty refuses to give a car that is 8 seater even after showing proof of reservation. Receptionist said kayak has different code and that my reservation is for 7 seater. I feel cheated. We were 8 ppl traveling from us and I needed exact 8 seats. Will never do business with them. I actually want my refund for inconvenience.

Cons: You said there was availability, and there was not. Also you charged me the insurance, I need my money back

Disappointed, terrible service

Cons: Disappointed about the service and staff here. 
I rent a car from 11:38 11/11/2016, for 4 days till 15/11/2016; then ask for 1 day extension till 16/11/2016 and did ask for return car late at 5pm on 16/11 instead of 12:00pm. A staff said it was fine and didn't mention anything about the charge we need to pay after 12:00pm. 
I returned a car at 5:00pm on 16/11/2016 and was charged for 2 days extension and was told because any hours after 12:00pm was considered 1 more day rental. Another thing is that there was a cratched in the car before i took. when i returned, the staff went straight away to the cratched and told me to be charged for that. But i took some photos before i took the car , i told them about that then he said it's ok. so terrible.