Pros: Yes-Staff was helpful and friendly Car was clean-drop off was easy
Pros: The staff was friendly and accommodating!!!! I needed to extend the car additional days and they were awesome! No surprise additional fees when I returned the car! I would recommend them to all my friends!!!
Cons: I just wish they could have picked us up at the airport....it was only 2 blocks away but I have trouble walking. They did drop us off at the airport when we were leaving Cozumel.
Great customer service!
Pros: I arrived 15 minutes before they were scheduled to open. They happily opened early to rent the car. Upon return, we didn’t have to unload the car; they drove us In the car we had rented to the airport departure lane. Super fast, super easy, great service!
Avoid renting ahead in Cozumel
Pros: I didn’t end up taking the car so do not have much to say.
Cons: I generally dislike car rentals but this was particularly crooked in my view. The price you pay from Kayak for a rental at thrifty doesn’t cover insurance. I knew that but as I have comprehensive insurance coverage through my credit card, I thought I would be fine. I arrived at thrifty after paying kayak for 9 days rental and was told the insurance would be an additional $50 + US per day (about 5x the rental price) - if I declined their insurance they would require a $2500 deposit using my credit card. I wanted to keep the credit card balance free for the rest of my vacation; further the CC company told me ahead of time this shouldn’t be necessary (not required in Europe or the US when I travel outside Canada ). This was not my first visit to Cozumel however it was my first time trying to rent a car. As the thrifty outlet makes more money on insurance than rentals, they make it unpalatable for you not to accept insurance by demanding a deposit. Really it’s the principle that bothered me. I told them forget it and rented a scooter somewhere else for $150 total. Paid Kayak and thrifty for nothing though ended up ahead of the game. I won’t rent through Kayak again for any trip to the Caribbean.
Cons: The insurance was triple the rate for the car so we paid a lot more than anticipated. The car was not clean and even after we cleaned the windshield, it was covered with a haze and very difficult to see through at night.
Pros: Thrifty is always very friendly and they are very convenient to. Just a short walk from the airport and you are there.
Prices on web page not realistic.. will cost more
Pros: Clean car
Mexico Insurance sucks!
Pros: The people at the pick up/drop off were very friendly and helpful.
Cons: The price quoted on Kayak doesn't mention the hefty insurance price. My car rental went from $40 to $240 with the required insurance.
I'm repeat cuatomer and it was a good experiece.
Pros: I think all cars are newer now so you should get a good one. Price with minimal insurance is about $210 USD for a week. Don't think you get the price on the web cause you must add $17.00 per day insurance and this is not complete insurance! Always book exactly the car you want like size and transmission as they will not upgrade unless they charge a huge amount. Also don't hit the tires against the curb or they charge fir damage...the slightest tiny ding or scratch is mega money. If you get a ding have it fixed before you take it back and you'll save hundreds as body work is cheap if dine by you vs. them. They are along with their sister company Dollar the best on the island I think.
Pros: nice little car. Agent walked around it with us and marked on paper prior damage when we picked it up. This was nice. Staff was helpful and polite.
They did not honor the price quoted, we did not us
Cons: They did not honor the price when we got there they jacked it up over $200
Pros: Loved the very cold air conditioner!! The staff are so sweet and remembered me from last year.
Cons: The car had a hold symbol lit in the car. Was never sure what that was about.
Thrifty has 3 rental locations in Cozumel. Take a look at our Thrifty rental location map to find the best rental cars near you.