The vehicle was fine, but my $140 reservation ended up being $504 by the time they added all the "mandatory fees". They refused to accept my insurance. It's one thing to have a few taxes or roadside assistance to pay, but the final cost was more than triple what I was quoted!Reviewed Apr 10 2025
review from
2.0
They charges us an additional 400 dollars on the day of pick up even though i had already paid the full price plus bought the additional insurance from Kayak website . They said i have to pay the additional fee which includes there own insurance or else they will not release the car . They said my problem was that i bought the insurance from Kayak and not them so if i dont want it i should go on the website and cancel . They already knew that i cant cancel cause it was less than 24 hours . What a scam . very disappointing from Kayak website to advertise and offer their services on your website . Never againReviewed Jan 4 2025
review from
4.0
Awful. I was quoted $112 for the car. I was over $250 out the door.Reviewed Dec 26 2024
review from
2.0
We had cut our trip shorter by four days and the price quoted changed very little. When I questioned this I was told because I HAD to purchase additional insurance on the car we were driving. Also, our flight left before the dealer opened so I was told I had to leave the car at the airport, but not where at the airport. There are no signs or public parking lots around the airport so I drove around asking people where to leave it at 4:00 am in the morning, but no one knew. I finally took it to Payless and parked it in the front and took an Uber back to the airport. It was a real hassle.Reviewed Apr 12 2024
review from
8.0
Very friendly people, good car. The drop-off location took some time to open (~20 mins), so that may affect some travel plansReviewed Jan 3 2024
review from
2.0
terrible. they have you buy additional insurance for hundreds of dollars and enormous deposit amount.Reviewed Jun 17 2023
review from
6.0
Pros:The staff was friendlier than most car rentals I have experienced at SJO. However, the car was pretty beaten up, though it ran okay. And, they told me the car had 3/8 of a tank of gas when it was closer to 1/4, but the contract said it had 3/4. I brought it back with 5/8 and they honored what they had said about 3/8, but it still cost me extra in gas, just to be sure.Cons:This car was pretty beaten up and probably shouldn't be rented. Also, be more careful about gas levels.Reviewed Apr 8 2021
review from
4.0
Pros:Staff was very friendlyCons:It’s a scam. The price of the rental literally ended up costing 11x the reservation price due to the “mandatory insurance”. Everyone picking up a car felt they had been ripped off. This is probably the case with all Costa Rica car rental agencies but doesn’t make it right.Reviewed Feb 15 2021
review from
2.0
Cons:Transparency about the actual price when we arrived to the counterReviewed Feb 12 2021
review from
4.0
Pros:Nice staff at check-in and drop off.Cons:Charged me a full extra day for being 4 hours late (picked up car as almost noon - dropped up at 4). Told him, okay, I will just take the car and come back tomorrow - but the rate would be higher, even though they charged me $50 dollars for 'another day' for being 4 hours late. The car, USB nor AUX worked, guy just said 'sorry about that'. Also, I was shocked, when I waived the insurance, due my credit card covering, the deposit was $3,000. Never, have I had such a high deposit taken for a rental car. If I took their insurance, it would have only been $300. I went for the more 'economical' route, cheaper ends up being more expensive, always will be more expensive. First and last time I use Payless.... I will stick to Hertz/National/Enterprise, the big boys... Payless felt like the Sprint Airlines of Rental Cars.Reviewed Dec 23 2020
Search for cheap rental cars from Payless in Alajuela with KAYAK and rent a car from Payless that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best Payless rental car deal in Alajuela.
We value your privacy
KAYAK and its partners wish to use cookies or similar technologies to store and/or access information on and about your device and process personal data such as your IP address, device identifiers etc., in order to improve your experience on the site, to analyze navigation, to offer and measure personalized advertising, and to facilitate sharing on social networks. We also allow the use of third-party cookies (including those from our advertising partners) on our sites.
By clicking 'Accept', you consent to your data being processed by 0 vendors on this web site for the purposes described in this notice. You can review the vendors and their individual processing purposes on the .
To review individual processing purposes and cookie categories, please click ’Select individual purposes’. You can review your choices and withdraw your consent at any time by clicking the ’Privacy Preferences’ link in the page side navigation.
