Guest reviews
Overall rating
9.0
Excellent
Based on 24 reviews
Cleanliness
9.1
Comfort
9.1
Pick-up/Drop-off
9.0
Value for money
8.9
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Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveler rating
7
1
0
0
0
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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10.0
Pros: Tia was really helpful and easy going.
Cons: Nothing, again, Tia was fabulous
review from
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6.4
Offices closed
Pros: Manager at airport location was able to accommodate our reservation
Cons: We were called a week in advance that our pick up location inDC would be closed that we needed to go to union station to pick up rental. However, after getting an Uber to union station, that office was closed too. Then we had to get another Uber to the Ronald Reagan airport. So more Uber drives. Very late start to our drive to Virginia.
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9.6
Pros: Pickup and drop off were processed very quickly, the car had great fuel efficiency and the price was very reasonable for the weekend.
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10.0
Great experience
Pros: I booked at a place that was off the airport and they worked with me to get the car at the airport. Very nice and professional people.
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10.0
Pros: Great service, great truck
review from
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9.2
Great Service and Delivered as Promised
Pros: I ordered a pickup truck and actually was given my choice of the ones they had on site, not just the one selected for me. Staff was friendly, courtesy and very helpful.
Cons: National does not pick up or drop off customers before or after rental, so you are responsible for arriving here and getting back on your own accord.
review from
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9.2
Pros: Front desk staff was really nice and pleasant.
Cons: I didn't enjoy the car I drove. But that isn't the fault of Kayak.
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10.0
Pros: Great customer service. The car was good and clean. No surprise fees at the counter (it happened to me with other companies )
review from
Where can I find National car rentals in Washington?
Top tips for renting a car from National in Washington
- 25% of our users found rental cars from National in Washington for ₱2,393 or less
- Compact rental cars from National in Washington are around 46% cheaper than other car types, on average