Guest reviews
Overall rating
8.6
Excellent
Based on 19 reviews
Cleanliness
8.9
Comfort
8.7
Pick-up/Drop-off
8.5
Value for money
8.2
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Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveler rating
4
0
0
0
0
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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10.0
Pros: pick-up & drop off super easy!!! quickest i have completed a pickup for a car rental, no frills or attempts at selling you add-ons.
Cons: Everything was awesome!
review from
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10.0
Super Fast Checkout
Pros: I pulled into the return area, and was completely checked out in about a minute. The rental agent briefly walked around the car, checked the gas guage, and I was done. FAST!!
Cons: The car rental return is difficult to find at the airport. It's off-site, and I didn't see any signs for it as I approached the airport. You have to go through the "Departures" area, and then follow signs to an off-site lot that's about another 5-10 minute drive. Be sure you consider this extra time before your departure!
review from
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8.8
Cons: I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.
review from
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9.2
Pros: Clean vehicle. Fast service.
Cons: Everything was fine.
review from
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Where can I find National car rentals in Cleveland?
Top tips for renting a car from National in Cleveland
- Premium rental cars from National in Cleveland are around 37% cheaper than other car types, on average