Guest reviews
Overall rating
8.0
Excellent
Based on 16 reviews
Cleanliness
8.5
Comfort
8.5
Pick-up/Drop-off
7.3
Value for money
7.6
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
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9.2
Pros: staff was super friendly and professional at both ends. however, the drop off location was extremely confusing in Salzburg as it was having to go the wrong way on a one way street to return vehicle. the car was superb, luxurious beyond belief and practically drove itself with all the add ons.
Cons: only the return location could be easier to access. otherwise it was the most outstanding experience i have ever had in renting a vehicle
review from
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8.0
Good value
Pros: Easy checkout. Good clean car.
Cons: During the return, the agent questioned a couple of spots on the back fender. We had NO issues using the car. Not sure why these spots were not properly documented before.
review from
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2.0
Terrible company
Cons: Hurts doesn't let you cancel car rentals unless you call them. While travelling, without an international data plan this was impossible. I have made and cancelled other car reservations by email or on the website without issue. The only reason they would make it so complicated is to make it harder for their customers to get their money back. The price was also misleading. It said at The end it was charging me $43 on my credit card, but when I paid my receipt was for over $100. I'm not sure how that can be legal. I will never rent from Hertz again.
review from
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6.4
Pros: quick service from counter staff.
Cons: The sign to drop the car is not clear at all, it's in front of Hertz which is also a walk way. Please see, comment above. If this has been clearly explained at pick-up point, will save us some time, trying to figure things out in the middle of the road.
review from
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10.0
Insurance had some issues as Hertz didn't know exa
Pros: Quick response
Cons: Zvi Bichler
review from
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8.0
Overall good and site was in a convenient location
Pros: The vehicle was new and comfortable. Pickup and drop off was flexible.
Cons: The car was parked under a tree and dirty outside. The GPS had some issues and shutoff a couple times.
review from
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5.6
Overpriced and didn't match description
Pros: Clean Easy pick up and drop off
Cons: Description said passenger van but it was an Opel Zafira Price No opportunity to buy insurance at booking at a cheaper rate than at counter Unfriendly service at VIE
review from
Where can I find Hertz car rentals in Vienna?
Top tips for renting a car from Hertz in Vienna
- Economy rental cars from Hertz in Vienna are around 40% cheaper than other car types, on average