Pros: Minivan not available, despite prepaid reservation. Very disappointed. Substitute was okay, but felt response to situation was limited. Did not have to return on full tank, not really a square deal.
Cons: Cleaner vehicle, COVID sticker on door was difficult to remove, left residue, interior was not as clean as should have been, very poor counter work. Blamed difficulties on busy season. NOT my problem, take care of your business! Fall colors happen every year, deal with it.
Pros: I got to the counter an they said your rental reservation has been changed to Enterprise so just go there. They have older cars and not nearly as good as Hertz.
Cons: To make sure the reservation stays with the company you reserved with.
Pros: Nothing traverse city is awful for anyone younger than 55
Cons: They had no cars anywhere in the city. Would be nice if they got some of those
Pros: The staff member at checkout was not friendly at all.
Cons: It was a brand new Jeep Wrangler but man was it an uncomfortable ride. We had a 6 hour each way trip. That vehicle is very utilitarian. You feel every bump in the road. Definitely not a vehicle I would like again.
Pros: Because of the location it was easy peezy. Car was ready to go and clean. No issues.
Pros: The car smelt like smoke and I didn't feel comfortable having my kids in the car with us. When dropping off the car in TC the employee was rude. It was a terrible experience overall.
Cons: Overall service and experience using hertz. Car smelt like smoke and it wasn't as clean as I'd hoped.
Pros: Fast pick up and drop off. Pushed additional insurance, but know (through experience) that it is not needed.
Cons: Nothing. As good as it gets.
Pros: The staff was friendly and the pickup went smoothly once the car was ready.
Cons: The car wasn’t quite ready when we arrived, but it was by the time we’d collected our checked bags.
Pros: Hertz staff in Traverse City very friendly and helpful!
Pros: Nice, comfortable car. Held our golf clubs, luggage and misc stuff just fine.
Cons: No negatives
Cons: Horrible customer service - employees poorly informed - could not rent
Compact (Nissan Versa or similar) is the most frequently booked rental car type from Hertz in Traverse City.
Hertz has 1 rental location in Traverse City. Take a look at our Hertz rental location map to find the best rental cars near you.