Pros: Pick up and drop off was quick and easy
Cons: Car was much smaller than expected. Said Nissan Pathfinder or similar (and I know it says not guaranteed) but we got a Kia Sorento which was a lot tighter than we were planning for. Had to have bags in laps/etc. Why not just tell us exactly the car we were reserving? Doesn't seem that hard
Pros: The staff in Montrose provided excellent & friendly customer service. The nice lady was also very helpful in providing directions to the Black Canyon.
Cons: Drop off
Pros: Yes - I had delays for pick up and they were very helpful.
Pros: Staff was friendly and quick and thurough.
Cons: I picked up my keys before the baggage came around to avoid the wait in getting my rental. Very glad I did that, because their was a long line forming behind me as people got their bags.
Pros: Friendly staff. Quick service. It was very smooth and positive.
Cons: Nothing. Good value for the money.
Bad experience overall
Pros: Quick drop off in Denver.
Cons: First of all we waited 30 min for someone to come to the desk at the airport. They took their sweet time. All 3 of them were outside taking a break. Then took forever to give us the wrong car. Booked a small SUV. Ended up with a old expedition. Asked them to change it, said they didn't have anything else. Eventhough we saw at least 10 suv that was parked in their lot. Didn't argue as we were already behind schedule. Had to return it to Denver after driving 1/4 of our trip. Couldn't continue our trip with this. They still ended up charging 90% of the total cost.
Pros: The counter person (girl) was very helpful and professional.
Cons: The initial car given was too small for me to get into and drive. (I'm tall and fat). I was very impressed w/ how the young lady who rented me the car handled the situation. She exchanged the tiny car for a slightly larger car, whose seat went back farther, with no hint of judgment around my inability to fit into the smaller car.
Pros: Convenient pick-up and drop-off at airport location in Montrose. Friendly staff made renting the car easy.
Cons: Even though I rented a 4 wheel drive, every time i left the road my seat started vibrating, and every time i shut my door without the engine running the horn started honking.
Very efficient and pleasant check out
Pros: The car ran very well. We got upgraded to an SUV, which was unexpected and most helpful for our trip.
Cons: Everything was fine.
Hertz has 1 rental location in Montrose. Take a look at our Hertz rental location map to find the best rental cars near you.