Guest reviews
Overall rating
8.9
Excellent
Based on 21 reviews
Cleanliness
9.0
Comfort
9.2
Pick-up/Drop-off
8.6
Value for money
9.1
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
11
1
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8.8
Cons: Drop off
review from
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10.0
Pros: Yes - I had delays for pick up and they were very helpful.
Cons: Nothing
review from
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10.0
Pros: Staff was friendly and quick and thurough.
Cons: I picked up my keys before the baggage came around to avoid the wait in getting my rental. Very glad I did that, because their was a long line forming behind me as people got their bags.
review from
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9.6
Seamless experience
Pros: Friendly staff. Quick service. It was very smooth and positive.
review from
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8.0
Cons: Nothing. Good value for the money.
review from
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3.2
Bad experience overall
Pros: Quick drop off in Denver.
Cons: First of all we waited 30 min for someone to come to the desk at the airport. They took their sweet time. All 3 of them were outside taking a break. Then took forever to give us the wrong car. Booked a small SUV. Ended up with a old expedition. Asked them to change it, said they didn't have anything else. Eventhough we saw at least 10 suv that was parked in their lot. Didn't argue as we were already behind schedule. Had to return it to Denver after driving 1/4 of our trip. Couldn't continue our trip with this. They still ended up charging 90% of the total cost.
review from
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8.8
Pros: The counter person (girl) was very helpful and professional.
Cons: The initial car given was too small for me to get into and drive. (I'm tall and fat). I was very impressed w/ how the young lady who rented me the car handled the situation. She exchanged the tiny car for a slightly larger car, whose seat went back farther, with no hint of judgment around my inability to fit into the smaller car.
review from
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10.0
Montrose Hertz
Pros: Convenient pick-up and drop-off at airport location in Montrose. Friendly staff made renting the car easy.
review from
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8.8
Cons: Even though I rented a 4 wheel drive, every time i left the road my seat started vibrating, and every time i shut my door without the engine running the horn started honking.
review from
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10.0
Very efficient and pleasant check out
Pros: The car ran very well. We got upgraded to an SUV, which was unexpected and most helpful for our trip.
Cons: Everything was fine.
review from
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8.4
Good Deal on A Rental But Slow Pick Up
Pros: Friendly service, nice clean car, very roomy, good deal.
Cons: We had to wait an hour for another car to get back! Luckily this didn't inconvenience us much but it could have.
review from
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10.0
Got a free upgrade!
Pros: Very friendly and helpful staff. Rental took about a minute. Rented a standard, got upgraded to a Yukon XL.
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