Pros: Staff was very friendly but certainly understaffed. I was contacted 8 hours prior to picking up that the lot I was supposed to pick up from would be closed and to pick up at the airport. Once at the airport I was told they had no cars. After about one hour, we got a car. Staff was good and not her fault. The original pick up area over promised and should have called sooner.
Pros: The manager doesn't care if you get your car no matter the circumstances. She made it clear my problem ( and I was a paying customer) was not her problem. I left in tears.
Pros: Very friendly easy pick up and drop off
Cons: All cars going out of state needs cruise control.
Cons: Had to cancel the car rental so they charged me $62.50 cancellation fee.
Cons: Staff needed to call Hertz with questions.
No airport shuttle. Had to pay a taxi.
Could not add 2nd driver without additional fee.
Cons: The drop off point was different than the pick up at the direction of Hertz however upon arrival the drop off point was closed. There was some confusion when we called the 800 number for assistance but after calling the local, pick up location (airport) we were ultimately directed to bring the vehic
Pros: The staff was very friendly and helpful, would use over again and again!!
Cons: When I searched for a car rental, I was asked what airline I was using, I assumed it would have used the Rental located at that airport, I had to take a Taxi to another Hertz location, it saved me money though, I guess I can't complain to much!!
Cons: The online process...had to redo rental via hertz because certain things were not explained well
Cons: the car they gave me did not have working aux ports, they had no other vehicle and could not fix them. did not offer anything to compensate for renting me a faulty vehicle.
Cons: location was closed when plane landed. took bus to hotel in biloxi
no shuttle between airport and location, I was told this when I called the next morning. car was not used and my fee with you was non refundable after pick up date, will not use your service in future
No customer service
Pros: Car did well on fuel mileage.
Cons: After three calls to change my dropoff location I was told that since I Paid ahead of time they could not adjust my reservation. I was then told that I had to call the place that I was going to drop it off at which was not open then I was told to call the place I wanted to change it to and was given that phone number that phone number for the 3rd time re directed me back to the main call center. I will never use hertz again once they have your money they don't care what you need or if your plans change. I have never been given so many different excuses as to why my needs dont matter.
Airport taxes? Didn't see this in the rental terms - $100 difference
Pros: Car was good and size requested, clean and easy pick up.
Cons: Car was not the class requested and an airport tax was added that changed the rental price about $100. I did not see this in the rental terms having looked through it and would I have paid ahead of time this fee would not have been included (I have to assume as there was no mention of it in the quote)
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Gulfport.
Hertz has 2 rental locations in Gulfport. Take a look at our Hertz rental location map to find the best rental cars near you.