Guest reviews
Overall rating
6.9
Good
Based on 43 reviews
Cleanliness
7.7
Comfort
7.4
Pick-up/Drop-off
6.4
Value for money
6.7
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
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4
3
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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3.6
Pros: Staff was dishonest with gas prices, check their word against the receipt. Also any tiny unnoticeable ding on the hubcap will be changed to you. Scotland is the worst place I ever rent cars.
Cons: Service.
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10.0
Pros: Fantastic support!! Got a puncture in the tire but everyone was wonderfully helpful and got through it with ease!
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6.4
Pros: I called Hertz 2x before I picked up the car, the 1st time to let them know that my flight was delayed 12 hours, and I was told they would still have my car available. The 2nd time I called to extend my rental a day, and they were very helpful, and extended the reservation at very little cost.
Cons: Economy Car was not held for me, despite me having called beforehand to confirm it would be. No real effort was made to provide a smaller car when I expressed concern over the huge replacement vehicle I was given (Scotland has tiny roads and they gave me a Volkswagon Caddy). No personnel at drop-off
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10.0
Pros: The staff member who helped me with pickup was so kind and helpful! I really appreciate her patience. (I think her name was Anne, but I don't remember.) Thank you for the free upgrade!!!
Cons: I wish the Oxford office had been open when I arrived. I felt a little nervous leaving the car.
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9.6
Pros: The car, a brand we had never even heard of (a Seat Leon), was comfortable, compact, thoughtfully designed, quiet, and a pleasure to drive.
Cons: They could have given us a manual or instructions on the Infotainment system. It was not easy to work out what all the functions were and how to use them, and we didn't even find the CD player (in the glove compartment) until near the end of our trip.
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8.0
Pros: Price was decent and car was small (trust me fellow Americans, you want a small car here)
Cons: No details on return location other than address
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6.0
Pros: Kieran was really friendly and helpful
Cons: Extra fees at the time of pick up. Felt really shady
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8.0
Glasgow Hertz drop off
Pros: The drop off was quick and easy, and the same friendly young woman, we had seen at pick-up, helped us with it.
Cons: Getting onto the lot was a bit confusing as the signs indicating the directions were placed too far back, appearing to direct you past the actual entry and designated lot.
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2.0
Cons: I never received the car. The airport wouldn’t give it to me. I spent 360GBP for a taxi from Glasgow international to Inverness.
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6.0
Unclaimed Damage
Pros: Great little car.
Cons: They charged us for damage that we definitely did not do.
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10.0
Great service
Pros: Lovely staff on the desk, very helpful and friendly. Nice clean var.
Cons: Having to pay for a child’s car seat and pay so much for insurance.
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3.2
Pros: Not much. Sort of convenient location, but wouldn't want to try to rush to get a train from it.
Cons: Drop off at the Jury's Inn Glasgow location is confusing and poorly marked and staffed. Never found the parking area, and the office is hidden on the second storey of a hotel in what looks to be a converted hotel room.
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Where can I find Hertz car rentals in Glasgow?
Top tips for renting a car from Hertz in Glasgow
- Economy rental cars from Hertz in Glasgow are around 62% cheaper than other car types, on average