Pros: Drop-off was easy once we found out where to turn in the keys at the Queenstown airport. There is no signage or staff in the drop-off parking lot, so no one could verify we returned the 3 cars we rented in perfect condition and with a full tank of gas.
Cons: Hertz staff to be present at the Queenstown airport rental car return lot when cars are dropped off.
Pros: Car was nice and clean.
Cons: Took over 30 min to get a car. Super slow service.
Poor customer service
Cons: Very poor customer service. When I call I’m dierected to other lines. No one seemed to know where to transfer me. When I contact hertz through email I don’t get a response. The customer service in Queenstown was very rude and not very helpful. I don’t plan on rented from hertz ever again.
Cons: The car was exceptionally dirty inside out thinking provided that it was a rental from a well-known operator.
Dropoff in Christchurch
Pros: We picked the car up in Greymouth, drove all around the South Island for several weeks and dropped back at the Christchurch airport. Very quick and easy. No problems.
Pros: Automatic mid size SUV. Good Bluetooth
Good quality vehicle and friendly service
Pros: Nice relatively new vehicle that performed well for us.
Cons: cigarette smoke smell :(
Pros: This car was the perfect size to travel around with. It was large enough for our luggage but small enough that it was easy to park.
Cons: Returning the car in Queens town was a little confusing because finding parking is extremely difficult. We were told they had a designated parking space but not until after we went to return the car. It isn't signed and just looks like the access for an alley.
Overpriced and inflexible
Pros: My car was mechanically sound, the reservation, purchase process was easy.
Cons: A poor value, and Hertz was difficult and inflexible. My Holden Captiva was a below-average car. Hertz charged $90 USD daily. Hertz also refused to accept my car at Queenstown vs. Christchurch when travel plans changed. Will try another agency next time.
Pros: Free Upgrade Available Wi-Fi Hotspot rental Service at 11pm
Premium (Class Premium SUV or similar) is the most frequently booked rental car type from Hertz in Christchurch.
Hertz has 2 rental locations in Christchurch. Take a look at our Hertz rental location map to find the best rental cars near you.