Guest reviews
Overall rating
6.9
Good
Based on 8 reviews
Cleanliness
7.5
Comfort
6.7
Pick-up/Drop-off
6.7
Value for money
6.7
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Pros
"Staff was very friendly."
(in 153 reviews)
"good location, nice car, no queue."
(in 337 reviews)
"Car was clean ."
(in 29 reviews)
Cons
"Car not available at pick-up."
(in 16 reviews)
"Hidden fine print mandatory insurance."
(in 156 reviews)
"Extremely poor customer service bordering on rude."
(in 14 reviews)
Recent reviews
Traveler rating
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6.0
Cons: Never received a final copy of bill as attendant was the only one working the return/rental lot.
review from
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10.0
Pros: My car was available on time and I was offered a discounted rate to upgrade to a higher category car. No issues with drop off in a different location.
review from
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4.0
Pros: Nothing
Cons: When returning the car I was hassled by the agent for an unknown scratch on the front bumper. I told the agent I did not walk the car with the original agent upon rental because I got full coverage insurance. The agent told me great but if insurance declines it for any reason it's my responsibility. I got upset at this point and he said read the fine print that I needed to walk the car on my own and go back and and gave it added to the tiny print of listed known dents. Anyway after some back and forth i refused to sign and he told me to have a great day and walked away. I'm waiting to see if they charge my credit card. The scratch did not happen while I was driving it.
review from
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7.6
Cons: Rental Car signage at Venice Marco Polo airport is very poor. Hard to tell where to go for pick up. Lots of unnecessary walking. Similarly, not clear exactly how to return cars (I've rented many dozens of times). Signage poor. No expiation at time of rental. Nonetheless, car clean functional, smooth operating.
review from
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6.4
Cons: Always hidden fees
review from