Guest reviews
Overall rating
7.7
Good
Based on 16 reviews
Cleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
7.2
Value for money
7.5
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Pros
"Staff was very friendly."
(in 153 reviews)
"good location, nice car, no queue."
(in 337 reviews)
"Car was clean ."
(in 29 reviews)
Cons
"Car not available at pick-up."
(in 16 reviews)
"Hidden fine print mandatory insurance."
(in 156 reviews)
"Extremely poor customer service bordering on rude."
(in 14 reviews)
Recent reviews
Traveler rating
3
3
2
0
1
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4.4
Cons: Pick-up/drop-off and condition of the vehicle
review from
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10.0
Great experience
Pros: Drop off in other places
review from
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8.0
Pros: Airport pick up drop off very smooth and easy
Cons: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
review from
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6.0
Ford skod in madrid
Pros: Rental is easy. Staff very friendly. Car was clean.
Cons: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
review from
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7.6
Good rental, small hickups
Pros: Helpful people on car pickup, good offers for upgrade, etc.
Cons: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
review from
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2.0
Terrible experience
Cons: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
review from
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10.0
Excellent 9 seater VW van from Europcar
Pros: Large roomy vehicle. Rental paperwork at Pickup at MADRID airport was smooth. Return was quick
Cons: I'd like a local drop / pickup service when using one way rental.
review from
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9.6
Madrid airport - terminal 4 Europcar is great!
Pros: Very friendly staff and helpful with all aspects of the return. They gave us a credit back for the GPS that didn't work. Hopefully they sent the unit back for servicing before they gave it to anyone else!
Cons: They had us returning the car to terminal 1 instead of the much larger terminal 4 internationals rental area. There is very insufficient signage at the terminal 1 location - we couldn't find it and ended up at terminal 4 instead. It might be better if they simply sent everyone to terminal 4 and moved the cars over to terminal 1 as needed.
review from
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6.8
It wasn't quite what I ordered.
Pros: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Cons: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
review from
Where can I find Europcar car rentals in Madrid?
Top tips for renting a car from Europcar in Madrid
- Mini rental cars from Europcar in Madrid are around 91% cheaper than other car types, on average