Guest reviews
Overall rating
7.3
Good
Based on 7 reviews
Cleanliness
7.4
Comfort
7.7
Pick-up/Drop-off
6.8
Value for money
7.4
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Pros
"Staff was very friendly."
(in 153 reviews)
"good location, nice car, no queue."
(in 337 reviews)
"Car was clean ."
(in 29 reviews)
Cons
"Car not available at pick-up."
(in 16 reviews)
"Hidden fine print mandatory insurance."
(in 156 reviews)
"Extremely poor customer service bordering on rude."
(in 14 reviews)
Recent reviews
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great experience
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8.0
They've got their act together
Pros: If you are enrolled in their loyalty program, pickup and drop off are relatively quick. The prices are good but be careful of the collision deductible! It's usually very high (€1500+) and to bring it down you have to pay 11-16€ a day. I would advice a third party insurance for that.
Cons: In my experience the staff goes from superb to subpar. My previous two rentals with them were fantastic! This time the guy who signs off on the car to leave was a jerk. He was annoyed by the simplest of questions. Also my car was not really Full even though the paperwork said it was.
review from
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10.0
Pros: It was nice to have a Wifi option, could be a bit less expensive however.staff was corteous and efficient.
Cons: Lower cost options for the WiFi accessory would be nice, however a convenient option for sure.
review from
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5.2
2 hours to get the car!
Pros: We did an upgrade to an Audi A3 cabrio. Excellent car! Giving the car back after was very fast and simple. Quick inspection and handed the key back. took less than 7 minutes!
Cons: We had to wait 2 hours from when we arrived at the Europecar to finally get the car. The car they first wanted to give us had extremely wet seats like someone left eh roof opened while it rained for a long time. They said it would take 30 mins to change to another car as they needed to wash it, fill it with fuel. We got the car and it was night time so we couldn't really see. But the next morning we realised the car was very dirty, not washed at all. I took some photos and sent them an email. Never got a reply. We also had a problem with the roof and tried to call them once and was on hold for 30 mins and no-one answered.
review from
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6.4
Pros: The staff in the car park where more accommodating and helpful than the staff at front desk.
Cons: The sales pitch that goes on even after booking for extra insurance meant a simple pick up lasted almost an hour. The impression that I would have to cover the first 800 Euro's, even though I had requested extra insurance, the statement that I would still be charged for paperwork, and that I should invest in extra insurances. They also did not offer any flexibility in the drop off time.
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Top tips for renting a car from Europcar in Catania
- 25% of our users found rental cars from Europcar in Catania for ₱1,868 or less
- Mini rental cars from Europcar in Catania are around 53% cheaper than other car types, on average