It was amazing
Pros: Very friendly quick and convenient definitely will be renting again.
Pros: Appreciated the confirmation call.
Cons: My pickup was scheduled and confirmed for 2:00 on a Saturday. I arrived at 1:55 and the business was closed for the day. I took a cab back to the airport and rented from a different agency.
Loved the chevy cruse
Pros: I've rented cars several times from several locations, my best experience ever. In and out very quickly.
Cons: Location is very hard to get in and out of, traffic in Lafayette is horrible, but it was worth it.
Cons: I couldn’t because they give it away, not a phone call, NOTHING.
Drop off was easy
Pros: I only dropped the car at Lafayette airportain the but again the drop off was easy, quick and perxs
Pros: Because my flight was late they had to move my reservation to the airport branch instead of the off the airport branch and I ended up having to pay about $50 more bucks. The counter clerk was nice, he tried to get me some discounts. But their drop off location is in a weird lot that has you walk through the side of the airport and there is no one there to hand the keys to. So you go to the same counter you got the car from and of course they ask what your mileage was, like I know?
They had no vehicle nor any of my contact info to let me know.
Pros: They were nice.
Cons: Apparently KAYAK's interface to Enterprise was not working properly that day.
Enterprise did not have the van in its fleet.
Pros: I made the reservation to only have to cancel it cause Enterprise did not have the van I requested. They did not help me much for my inconivince.
Pros: Courteous agent
Cons: Enterprise only had one car to offer me for one-way. This 2016 Corolla with 23k miles was disgustingly dirty inside (upholstery, dash, windows) and smelled of pets and cigarettes. Under no condition should this car should not be in their rental fleet!
Helpful staff, flexible return
Pros: Enterprise staff could not have been more helpful. Our return flight was cancelled due to snow, so we had to return the car to New Orleans rather than Lafayette. They changed the return and did not charge a one-way fee. Great car, excellent service, no nickel-and-dimeing. That's a winning combination.
I am most baffled.....read on....
Pros: I thought I loved the price. But actually I have no idea what the cost will be. I was supposed to get an email from Enterprise. I was supposed to get a phone call from the office I rented from in Lafayette, LA. I got neither.
Cons: The awful communications process. The unfulfilled promises.
Pros: Service was great. The staff were pleasant and quick to take care of me when I walked in.
Cons: Windshield was dirty and wipers were worn. I had to stop at gas station to clean. Smelled like smoke.
Enterprise has 5 rental locations in Lafayette. Take a look at our Enterprise rental location map to find the best rental cars near you.