Guest reviews
Overall rating
8.9
Excellent
Based on 65 reviews
Cleanliness
9.0
Comfort
9.2
Pick-up/Drop-off
8.6
Value for money
8.7
Skip to main content
More
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveler rating
26
1
6
0
1
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
-
8.8
Pros: Friendly, helpful staff.
Cons: The car we reserved was not ready and we had to wait about 30 minutes for them to prep another one. Since we had reserved it online, it should have been available.
review from
-
10.0
Pros: Staff very friendly and helpful. Great price through PriceLine.
Cons: All the rental car places in Hilo close at 5pm. I had to rebook my flight after discovering that. They are 5 minutes away from the airport, which is why the price was so cheap. Had to take a cab to pick up the car (I called Enterprise from the airport to inquire about transportation), but they offered me a ride when I dropped off the car, which I didn’t need then. Curious why they didn’t offer me a ride from the airport v
review from
-
10.0
Pros: Excellent service I’ll definitely Use and recommend enterprise for future rentals
review from
-
10.0
Pros: Very
Cons: Nothing
review from
-
6.4
Cons: Not at airport did not pick up or drop off, not 24 hours
review from
-
5.2
Cons: All the employees I dealt with were friendly and helpful, so excellent service. I realize inventory was low, but my car had stains on the seats and scratches all over the outside body. It was embarrassing to ride around in.
review from
-
9.6
Pros: It was so fast & easy to get a rental. Both picking up & returning, service was awesome!
review from
-
10.0
Great Customer Service
Pros: Attentive staff efficient and and expedient
review from
-
8.8
Pros: Fast service. Quick pickup.
review from
-
10.0
Pros: The staff at the Hilo airport were friendly and helpful
review from
-
5.2
wrong info given
Cons: Enterprise 800 number people said I could drop off vehicle in Waimea, HI. We picked up in Hilo, HI and people there said we could not drop off car anywhere but Hilo. This screwed with our planning.
review from
-
10.0
Hilo enterprise rental on kam highway is great!
Pros: Customerbservive was excellent.
review from
Where can I find Enterprise car rentals in Hilo?
Top tips for renting a car from Enterprise in Hilo
- Intermediate rental cars from Enterprise in Hilo are around 36% cheaper than other car types, on average