Pros: The staff was super friendly and helpful. We appreciated the whole experience and will not rent from anyone else.
Cons: We can’t think of anything they could have done better.
Pros: Samantha at the COS counter was exemplary! Lisa, Misty both supervisors at the Kansas based roadside assistance are HORRID!!! They left me stranded with a broken down car - Add Jeff E918PO supervisor out of Corporate St Louis who offered ZERO support, solutions or compassion! How that guy still has a job is miracle! I have reported my full -documented concern and details to Samantha at the COS airport location. Please contact her for full details - I'm too livid to tell this horseshit story again.
Cons: 1. Train your CSR and Supervisors how to do their jobs AND follow through 2. FIRE Jeff in St Louis!! 3. Promote Samantha to Corporate Training - you have a lot of work here Enterprise! I am normally a Budget customer but price this time sent me to you... that was my mistake. I NEVER had problems with Budget.
Cons: Car was not very clean inside, considering Covid restrictions. Someone had also smoked in the car, previously.
Pros: Friendly staff, accommodating drop-off and pick up was easy.
Pros: Staff was friendly, easy check in process.
Cons: Not a variety of vehicles to choose from unless you wanted to pay more to upgrade vehicle level. There were no vehicles in the class we reserved. Were basically given an option of one filthy vehicle or pay more to upgrade.
Pros: Helpful friendly staff, clean car
Pros: Super easy
Pros: The staff was friendly and helpful and the drop off was easy.
Pros: Staff was friendly. Easy drop off.
Cons: The car was dirty, missing a floor mat, missing plastic pieces inside. It had 35k miles on it, so I'm sure it's going to be taken out of the rental rotation soon.
Pros: I didn't like this experience with Enterprise at all.
Cons: The attitude of the staff. Every single one was horrible to me and even have it recorded when they lied about the insurance. Manager was a complete hateful jerk and the lady that helped us first was so rude it was ridiculous.
Cons: Dealt with 2 representatives when picking up my car. First rep was very rude, un-accommodating and rather dismissive. It also would have been nice to know up front that if you are renting a car from out of state (which I would think is around 90% of renters) that you cannot use a debit card for the transaction. Renting a car has become equivalent to reading your cell phone bill with added charges for this and that. Frustrating experience, however the 2nd rep realized our frustration with the lack of up front information and the added charges the initial rep was trying to impose, and removed the frivolous charges. When did they start renting cars with only a 1/2 tank of gas? Overall less than impressed.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Enterprise in Colorado Springs.
Enterprise has 9 rental locations in Colorado Springs. Take a look at our Enterprise rental location map to find the best rental cars near you.