Pros: We couldn’t figure out where to drop off the vehicle in turn we waisted a lot of the gas fuel we had already added to the gas. I was force to pay the 10 dollar for ever tank of fuel. I tried calling different number and no no I mean no one was able to provide me with information beyond the address for dropping off the vehicle worst experience ever?
Cons: The pick up and drop was a little confusing. The Hertz counter is handling the Dollar rentals even though there is also a Dollar counter. At drop off, there was no attendant in the garage, only a sign telling me to take my rental agreement and key to the Hertz counter. I almost missed the sign due to other signage saying to use the drop box. The vehicle itself was very clean, fuel efficient and served it's purpose. The Hertz employees were friendly and helpful once I figured out that they were supposed to assist.
Pros: The agent at the counter was very nice and efficient. The attendant at the garage was very nice and pleasant. The return process was simple along with the 3rd attendant was also very courteous and welcoming.
Pros: Convenient, everything went quickly, pickup and return.
Easy to rent a car
Pros: Customer service was on point. Cars are nice and clean.
Pros: Excellent customer service in PNS.
Cons: Car had minor body issues - multiple scratches, windshield pits, door dents & air-dam damage. There was no attendant in the car area, so had to note the damage & return to the rental counter to report the condition of the car. Also, the driver side windshield wiper very much needed to be replaced. Windshield needed cleaning on the inside.
Bald tires and rain
Cons: The rental had bald tires to the point of dangerous when it rained
Pros: Customer service inside the airport was amazing!
Cons: Because of how awful the customer service was via the 800 number I chose to go with a different company. There was no local person to talk to, and the 800 number representative was not helpful and extremely frustrating to talk to.
Pros: I needed to downgrade the car size and they were very accommodating and it took just minutes to accomplish the task.
Wasn't able to rent
Cons: That even though I had the money for the car and a debit card, because of my low credit score (tons of student loan debt) I was left stranded for two weeks with out a vehicle. Had I known about this issue, I would've gone thru another company. I understand that there are crappy people out there, but a credit score is not an accurate rating situation for a potential customer.
Pros: Amazing and fast service, great price for the car we got and drop off was super fast and friendly!!!
Cons: Nothing, everything was great
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Dollar in Pensacola.
Dollar has 1 rental location in Pensacola. Take a look at our Dollar rental location map to find the best rental cars near you.