Guest reviews
Overall rating
7.4
Good
Based on 10 reviews
Cleanliness
7.6
Comfort
7.4
Pick-up/Drop-off
7.6
Value for money
7.2
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Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveler rating
4
1
0
0
2
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7.6
Pros: Quick and easy turnover.
review from
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10.0
Enjoyed my car
Pros: Dollar Car Rental has a very friendly staff. Mostly my car was ready on time for my pickup, & was very clean. The drop off process was even better. I enjoyed my car, & will be using Dollar Car Rental again !! Thanks. Sherry C.
review from
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10.0
Rented Short notice and had the best deal!
Pros: received exactly what I asked for and the customer service was awesome.
Cons: nothing to add
review from
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2.0
Reservation confirmed, no cars available
Cons: The fact that I was able to reserve a vehicle that wasn't available and there were no other vehicles available at the location
review from
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2.0
Tried to pull a fast one
Pros: Reserved car was ready for pickup and there was no line.
Cons: He attempted to convince me I had to pay a hidden $95 drop fee. He said I didn't select another location when I reserved the car. I showed him my confirmation email that shows me dropping at another location but he didn't care. I canceled the reservation.
review from
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10.0
Pros: Great people at a great company! I highly recommend!
review from
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9.2
Excellent Service
Pros: Kelley was a wonderful associate, who took time to actually have a conversation and explain my options to me. I was upgraded to a bigger vehicle (all the compact were gone) but Kelley gave me a few to choose from. Car was clean, Great value for the money!
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