Guest reviews
Overall rating
5.5
Okay
Based on 27 reviews
Cleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
5.1
Value for money
5.0
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
3
4
5
3
7
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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2.0
Pros: No the agent was trying to rip me off. I ended up going with Enterprise.
Cons: Agent in Santiago was trying to rip me off. Would not accept the full cost of the rental on the credit car and wanted to charges me and extra $600 deposit
review from
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2.8
Cons: They give you different prices online & charge you double when you pick up.
review from
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6.0
Cons: When I arrived they told me they did not have the car I reserved through Kayak. That it was gone. And since it was gone they had to give me a larger more expensive car. And they said I could not take that larger more expensive car unless I added the protection plan (which I did not originally plan to buy on the less expensive car). Overall I had to spend about $200 more than I thought I was going to spend based on the Kayak rental reservation
review from
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7.2
Cons: I was force to buy car insurance even having my own through my credit card.
review from
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10.0
Pros: Nice vehicle at affordable price
Cons: Will be better if told about insurance requirements before reserving.
review from
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2.0
The experience was horrible
Pros: I liked nothing about it.
Cons: When I went to pick up the car they were charging me a total of $488.00. When I reserved it total was only $177.00. They representative told me that Kayak is a 3rd party and that they do not honor whatever contact Kayak has offered me. I asked him to see the contact and it said no such thing. They are bad for business.
review from
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5.6
Ok
Pros: Service was quick
Cons: They tried to charge me for the windshield being chipped even though it was obvious those were there previously. Pay attention to every single detail when you pick up the car because they will charge you for ANYTHING when you drop it off.
review from
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10.0
DR car rental
Pros: Clean, modern and dependable vehicles. Great staff.
Cons: No dislikes.
review from
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10.0
DR remtal
Pros: Modern vehichle, clean and dependable. Zero complaints.
Cons: Nothing not to like.
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6.0
Auto rental
Pros: Car was dependable.
Cons: Upon renting vehicle taxes were included on line. Seems that more taxes were charged when vehicle was returned. Not sure why all fees were not charge when rental was booked on line?
review from
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6.8
Good!!
Pros: Good customer service
Cons: I would like to know why the price comes much bigger when you finalize than the first price when you reserved?
review from
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2.0
Cons: They try to Scam me To buy full coverage
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