Pros: Helpful staff and awesome car
Cons: Allow debit cards for rentals!
Pros: Staff very helpful
Pros: Staff was nice
Cons: I requested a transit and got an express van. No CD player. No headrest to put kids DVD players for long drive. No plugs in back to plug in DVD players like transit has.
Cons: Better marked spaces for Dollar drop off.
Pros: Very friendly and very clean
Can’t even believe it
Pros: Absolutely nothing
Cons: Arrived and counter person informed that I was at the wrong airport location (because the consumer understands there are two budget airport locations in a town as small as roanoke, when I am told by customer service, yes pick up from the Roanoke airport there is only one conclusion to draw). He then laughed at me for being so stupid in front of other customers. I got a rental which I have pictures of that was not only absolutely filthy, but still had duct tape on the doors and trunk. The gas tank was half full despite the “full” indication on the paperwork. After informing him I was from Alaska I got to listen to how much he disproved of my senator and how the death penalty should be reintroduced nationwide. I was pulled over for a taillight the morning after pick up (day of travel) and I was informed the gentlemen filled the incorrect last name out, completely different from my own by every letter (not just a simple misspelling) and was told to go to the rental place immediately (I have both copies of paperwork) the best part? He wrote my correct drivers license number clearly showing this was malicious. I absolutely cannot even believe what happened. It’s so unbelievable it sounds like a fallacy. I assure you it is not. I am at a loss for words from my experience.
Pros: Ford Taurus was exceptional
Cons: Took three attempts to get the bill correct but finally got it right
Pros: The employee was kind and let me check-in early, the process overall was quick and efficient. No hard sell on extra services. Check-out was similarly efficient, same employee, he was kind and took care of the check-out even though I forgot my paperwork.
Cons: The car was unclean and had a strong cigarette odor(I'm a non smoker). I took photos for my own sake, and would have asked for a second car if I wasn't late for an appointment. The odor stuck to my clothes and I smelled like cigarettes every time I got out of the rental.
Toaster car makes more than toast!
Pros: I admit to being a little prejudiced towards the Kia Soul because of their ads featuring hamsters driving toasters, but I was pleased with its performance. Plenty of room, good visibility, and pep. Was a little rough ride over bumps and kinda awkward getting out of the car, but overall was acceptable. I would still never own one, but I'd be fine renting that model again. Budget made the rental process seamless.
Cons: Ride was a little rough. Hard to get out of.
Pros: Getting my car was very easy. It was better than expected. Dropping off we easy as well. Zero Hassel. Great experience.
Pros: The rent rate and car were really good. Insurance was crazy expensive, so I had to get it from another place.
Cons: I extended my rental through the phone, and the attendant gave me wrong information.
Pros: Great car
Budget has 2 rental locations in Roanoke. Take a look at our Budget rental location map to find the best rental cars near you.