Cons: They could have left a voicemail saying they didn't have any cars available.
Pros: Considering the conditions of COVID, the young lady was very helpful and checked me in quickly and when I returned the car the same girl waited on me again and made my car return and easy transition
Cons: The location in the mall is horrible, bad parking and hard to find. I drove around the mall twice before I was able to find the location of Budget. Also when I got in the car, it was clean, however the car had a strong marijuana odor. I did report this to the clerk at the counter, she made note of it. But because of the timing and the lack of cars available I went ahead and took the car anyhow. But it was unpleasant to drive a car with that odor when you are a non user and a non smoker.
Pros: Staff was friendly and helpful and the process was simple
Cons: More locations with slightly later drop off hours
Pros: The car got me from point A to point B comfortably.
Cons: The car didn't have rims and was dirty when I picked it up. No attendant at pickup location, waited for 30 minutes before the attendant arrived. Attendant at drop off had me stand outside in the rain while he remarked about the condition of the car.
Cons: The check in process was awful and took 45 minutes. The mans clmpjter was down so he spent 15 mins trying to reboot, then had to do everything manually. Then the only behicle he has was a pickup truck when I needed an economy vehicle. The truck was dented and had stains/crumbs all over the inside.
Pros: Although the location was hard to find, the pick up process was painless, it was like a scavenger hunt.
Cons: That the location was hard to b yind
Pros: Anne was amazing! She was able to help me get a vehicle when I had no reservation.
Cons: The price paid for a pickup truck was excessive.
No customer service
Cons: We did not end up renting a car.
Pros: Rapid and effective counter person. Free upgrade appreciated. Dirty car not appreciated.
Cons: Condition of car. Dirtiest rental ever. Unwashed. Unvacuumed. Interior had spills not cleaned.
Pros: Easy and quick service for pick up and drop off. Also, very good condition of the car. I drove 1420 miles without any issue at all.
Pros: I liked the size of the car.
Cons: The seat cushions were dirty/stained. The car wasn't washed when I picked it up.
Pros: We loved the Charger. Quick, speedy, fun to drive and nice to ride in. Staff was friendly in person, not quite as accommodating on their national line to call in when we were having trouble. Rental and drop off were pretty simple.
Cons: The charger wasn't cleaned very well when we got it and after a day of driving, the 'check engine' light came on. I called to see what we could do and we were going to have to trade it for something else. Before we could trade it in, it didn't want to start a couple of times so we knew we had to. Not what you want on a trip! We went to trade it at an airport lot (thinking they'd have a better selection) and they didn't have any other cars in that category so we traded to a different one. That check engine light came on once we started the vehicle so I had to go back again and was assured that it was just because it had just had an oil change. Hmmm. Still no car like we wanted to rent, but we had no choice. This second car was a 2017 4runner. You'd think it would be a nice car, but was VERY basic. Not even a FOB to lock the doors or alarm the car. I know, first world problems and all, but I assumed that an SUV rental would have at the very least this. Definitely a step down from the initial car we had rented. Forgot to fill the cars up with gas when we returned them so we really got screwed there! Overall experience=Disappointed for sure. Probably will use another rental company next time.
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Budget in Raleigh.
Budget has 3 rental locations in Raleigh. Take a look at our Budget rental location map to find the best rental cars near you.
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