2.0 MediocreMar 26 2021
Pros: Reservation & Confirmation was useless at check-in when I find there is no car available to rent.Cons: Actually have a car to rent before confirmation of my reservation!
5.2 OkayOct 22 2020
Pros: Drop off was difficult and unclear. There was only a small sign saying that budget was closed and to return car to avis. this should have been told to me at the time of pickup to avoid complications catching my flightCons: they should have disclosed that they would not be "open" during my return hours and how to return the vehicle to prevent issues when trying to catch my flight after spending 30 minutes driving around the rental area and airport trying to figure it out for myself
9.6 ExcellentSep 9 2020
Pros: The gal that escorted us to our vehicle was excellent. Made a nice upgrade gesture that significantly enhanced our trip.Cons: I should have been told during my order placement that u were offering a 3rd party insurance company where u would have required me to use my deductible...then “I” would have to get reimbursed from the insurance company. Sneaky!
2.0 MediocreAug 23 2020
Pros: Never picked upCons: Should Have been notified that I needed to use my credit card at least a week before I had to pick up. I won’t be using enterprise ever again
9.6 ExcellentAug 3 2020
Pros: The renting process at both airports and the car were great.Cons: The website and confirmation. Other than going into the Kayak System, I had no email confirmation about my rental. So I was nervous that the reservation did not truly exist. It did, but without some confirmation, it was difficult. I would also like it if there were notifications sent the day before confirming the reservation and what to expect.
2.0 MediocreJul 27 2020
Pros: Nothing.Cons: I rented a convertible to drive away from my wedding to our reception. They called me 10 minutes before pickup and said “whoever rented the convertible didn’t bring it back last night.” Upon calling them a second time and speaking to another representative, he informed me they never have convertibles, so whoever spoke to me the first time lied to me. Then he told me they couldn’t help me find the convertible at another local Enterprise and that they wouldn’t honor my Kayak prices. I spent over an hour ON MY WEDDING DAY on hold and talking to various clueless, helpless, hand-wringing local and corporate Enterprise employees. Long story short, we had to rent a convertible from Alamo and they were *AWESOME*, but it ended up being triple the price. Stay away from Enterprise. They’re hapless.
7.2 GoodJul 22 2020
Pros: Staff was very helpful and check in was super speedy. Vehicle was very clean and well outfitted.Cons: Due to Covid the rental offices of a number of rental agencies had been combined to a central location, a fact that was not relayed to myself or many renters as there was lots of confusion with folks picking up and dropping off vehicles. People should be advised to call their rental provider for updated information on new operating system.
9.2 ExcellentJul 5 2020
Cons: Inside of the car cleaner, dog hair all over
8.4 ExcellentJul 1 2020
Pros: Your staff was very nice and did the best they can do with all this Covid stuff going on. Returning was super easy and fast!Cons: Actually I really didn’t like my van. It was fine and it fit my family. I drive an suv at home so I would of preferred that but they are costly to rent. But all in all enterprise was great and I’ll use enterprise again. Thanks!☺️
3.2 MediocreJun 16 2020
Pros: Drop off was easyCons: The first car was so smoky that the family we rented it for, with two young children, could hardly stand the smell. They traded that car in for another one at the coast and that car was dirty (in a pandemic, when the car should have been sanitized) and also smoky.