Pros: Staff was very friendly and quick in the renting process.
Pros: Staff was AWESOME!!! So kind and so helpful!!!
Cons: Lower prices--especially the fees--would be great
Pros: The staff at the pick up location was friendly. But the staff at the drop off location was rude.
Cons: I rented the car for only one day from Kansas City Airport to Cedar Rapids Airport on 8/30/2019. My rental was $97 and I also paid a pre-paid fee for gas of $35 making my total $133 in total. My account shows budget charged me $300 and an additional $11. Please I need my refund and this to be fixed.
Cons: We were overcharged for insurance but the people in St. Louis wouldn’t deal with the problem. Now we need to deal with KC
Cons: Car class reserved was not available, an intermediate sedan. The only options available were gas guzzling sports car or mini van.
Pros: we had a great experience, asked for a mid level SUV and was given a Jeep Renegade. The vehicle as clean and everything we asked for. The check in and return went very well without issues. We would consider using Budget again when in KC.
Cons: all went well, no issues.
Megan is the best
Pros: Every time I called with what I thought was dumb questions, Megan answered them with a sincerity that made me feel at home. Give that girl a raise and a promotion. She deserves it!
Cons: That Megan isn’t in a higher position.
No customer service
Cons: After almost four months reservation they didn’t have my premium SUV and they offered me an upgrade to a very uncomfortable 15 passenger van. After complaining they offered me $ 25.00 discount.
Pros: Car was clean and ran well
Cons: Confusion at reception counter
Mistake not Admitted
Pros: Turn in of car was fine.
Cons: I was given a key and a space number after check in and both were wrong. The car that fit the key was in a different space and was not what I had reserved. I had to return to the counter and the clerk refused to acknowledge any error and left me standing at the counter.I eventually walked outside again to find her and she had obtained a different car. I had to go back in and redo the paperwork. No apology was ever offered.
K C Trip
Pros: Easy pick upon arrival and easy return.
Once you leave the lot there is no customer service
Cons: The reservation information (reservation number, vehicle ID number, etc) this Budget Rental office assigns you is not shared with the national Budget computer system, so if you have to call Budget for any reason the national call center will not be able to bring up your info. Since this office automatically forwards their calls to the national center, this means it’s impossible to get any customer service without driving back to the office and getting in line. It’s a very idiotic system.
Compact (Ford Focus or similar) is the most frequently booked rental car type from Budget in Kansas City.
Budget has 2 rental locations in Kansas City. Take a look at our Budget rental location map to find the best rental cars near you.