Guest reviews
Overall rating
5.8
Okay
Based on 8 reviews
Cleanliness
6.7
Comfort
6.7
Pick-up/Drop-off
4.7
Value for money
5.0
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
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great experience
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2.8
Cons: Price gouging and over charging by Avis. No care for people, all about the money. Child’s car seat was dirty and quite a hassle for them. Car was ok but service from Avis representatives was poor and disorganized.
review from
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9.6
Cons: More expensive than anticipated. Partially my fault making reservation. I didn’t check pick up location closely enough.
review from
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7.6
Newer clean vehicle.
Pros: Clean car.Quick pickup and drop off.
Cons: Wish it was a little cheaper
review from
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4.0
Pros: Vehicle was new.
Cons: Wait time for processing rental was greater than one hour.
review from
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3.6
Pros: The agent was very nice with the transaction.
Cons: It took me at least an hour to get my car. There were 3 agents working. Since I was doing a turn around flight this utilized far too much of my needed time. This was the LONGEST I've ever had to wait and get a car and the issue wasn't stock. There were plenty of cars on hand.
review from
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6.8
Pros: The car ran good and was clean.
Cons: The pick up place was not where I through that I had requested. The rental price was different than stated.
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2.0
Not Good!
Pros: Nothing!
Cons: I booked a car through Kayak to be available to me when I landed at the Detroit Airport. The car I reserved, for some reason, is not at the Detroit Airport. It's in Windsor Ontario. And the great price I received was in Canadian dollars so it wasn't so great after all. And when I attempted to contact customers service, there is none to be found. Nice job Kayak!
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