Cons: The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no
Ok but could be better
Pros: Car was as almost as expected
Cons: - I got a Mercedes CLA - while I booked a Mercedes C - it took one hour to pick up the car from the avis premium line (it would have taken 3 Hours at the normal pick up line)
Cons: Pick up was terrilbly slow. Waiting in line and then waiting for the car.
No one in drop off area
Pros: Also nothing comes to mind
Cons: In this case, the drop off area was closed so we had to walk to pickup counter where there was one person covering both Avid and Budget and about 8 customers. She managed to get through the customers faster (this time we were only waiting 39 minutes), but how can they actually understaff as much as they do! How can they not have a single person waiting at drop off?
Worked out well - Pick up process wasn't great
Pros: The car was great for what we needed & wanted. Mileage was great, drove well on highway & in town.
Cons: Car was pretty beat on the outside. Not very clean inside or out. Driver seat was broken. The attendant at check out kind of slammed the seat forward & said it was okay, but it got worse during the trip. Got to the point we needed to leave in one position & not adjust. Luckily we took pictures of the whole vehicle & the attendant in Zurich was great on return.
Cons: I went to the counter and the counter said they need to wait for 3 hours before they can get me the car with the price I booked because I booked late...
Pros: The customer service in Florence was excellent. She upgraded our car without charge.
Cons: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
Pros: good service, people were nice and professional
Cons: didn't have maps of surrounding area
Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
Don't be in a hurry
Pros: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Cons: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
Pros: Location and Easy to Rent and Drop Off
Cons: We booked a van for 7 people and they gave us a car
Cons: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
On average a rental car from Avis in Florence costs ₱6,610 per day.
Economy (Opel Corsa or similar) is the most frequently booked rental car type from Avis in Florence.
Avis has 2 rental locations in Florence. Take a look at our Avis rental location map to find the best rental cars near you.