Pros: Very friendly staff and made the experience interesting.
Cons: System issues meant a longer wait time
Pros: Great price, nice big car, great customer service
Cons: NY plates which made me stand out when I was driving. Prefer to have local plates next time.
Customer service was excellent!
Pros: I received a new vehicle and the service provided was excellent. My flight was delayed and I arrived to the airport four hours later than pickup selected time, but had no problem.
Bad customer service
Cons: Our pickup lady decided to add $45 to our rental fee by adding on some optional insurance that she did not ask if we would like to add. She never asked up if we would like to add those options. She failed to get any initials from us on the lines that asked for my initials when agreeing to add those insurance options
Pros: The pick up and drop off was easy and fast.
Cons: mechanical issues...3rd rental in a row.... customer srvc also denied backdating my wizard points to my preferred membership and was rude on the phone and hung up on my face!!!
Full-size (Nissan Altima or similar) is the most frequently booked rental car type from Avis in Des Moines.
Avis has 1 rental location in Des Moines. Take a look at our Avis rental location map to find the best rental cars near you.