Book Avis car rentals in Albany

Reviews for Avis in Albany

Recent reviews

Traveler rating

Wonderful

3

Very good

3

Good

0

Okay

4

Fair

1

Mediocre

0

Poor

12

2.0

I was lied to, overcharged, and spent many days on hold with the horrible customer service in Albany. I will never rent from Avis again.Reviewed Nov 11 2023

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6.0

Cons:Staff needs to clean the cars inside and out before renting. I went inside a vehicle and it wreaked of cigarette smoke. It was disgusting. Another vehicle wasn’t clean on the outside.Reviewed May 17 2021

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2.0

Cons:They did not honor the price that I reserved it for. I had to pay moreReviewed Jan 1 2021

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2.4

Pros:Staff at counter was friendlyCons:--Staff at counter was unable to be reached by phone. Drove 3 1/2 hours each way (NYC --> Albany) to drop off old rental and pick up a new one, then was told at counter that I needn't have made the drive in the first place and I could've just kept the original rental. --Car smelled of cigarettes. Was told to just write down the issue on my rental agreement. --Staff at counter was unable to be reached by phone a second time (and I called over 20 times). This became an issue when I had to extend my new rental. --Toll-free customer service was completely useless when I contacted them to voice my concerns. --In a word, Avis = terrible. I've been an Enterprise customer for 12 years, and I'm kicking myself for using Avis this time.Reviewed Jun 17 2020

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4.4

Pros:PriceCons:No ability to contact local agent, no store front or signage indicating pickup location, only a guy in a car with a sign. My rental was given away to someone else because I was late getting my car because I couldnt find the location, despite calling the national number they assured me everything was OKReviewed May 15 2020

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6.0

Pros:Staff was very friendly and helpful.Cons:We had a reservation but there wasn't a car available. We had one option. A 15 passenger van.Reviewed Jan 29 2020

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9.6

Pros:staff fine at both locations I appreciate that they do not try to push me to take insuranceCons:car is far from office at pickup site and I had trouble finding the Albany officeReviewed Oct 23 2019

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10.0

Pros:Yes! The guy was great, upgraded us! We were there fir a funeral and had a 14 hour drive back so it was greatly appreciated.Cons:Nothing.Reviewed Oct 21 2019

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5.2

Cons:The price was ridiculously expensive.Reviewed Aug 26 2019

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2.0

Cons:There were no cars available when I arrived to the Avis counter. I was unable to rent a car despite having a reservation number. Unacceptable!Reviewed Jul 17 2019

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7.2

Cons:Car could have been cleaner.Reviewed Apr 23 2019

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7.6

Cons:The inside of the car was dirty, looked like a spilled soda all over the center console.Reviewed Mar 18 2019

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More

• What is the most popular rental car from Avis in Albany?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Avis in Albany.

• How many car rental locations does Avis have in Albany?

  Avis has 2 rental locations in Albany. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Albany Intl airport (ALB)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Albany Intl airport (ALB)?

  Yes